Front Desk Clerk

Paycom - ATS; Rancho Cordova (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a professional front desk associate to deliver exceptional guest service at check-in and check-out. You will manage reservations, handle guest charges, and communicate with multiple departments to fulfill requests.

The role requires accurate cash handling, proficiency with a PMS, and strong communication skills to assist guests both in person and over the phone.

Qualifications

• Excellent guest service and problem solving for guests and staff.
• Clear, courteous communication with guests over phone and in person.
• Accurate handling of cash, payments and receipts.
• Experience in managing reservations and room blocks in a PMS.
• Ability to multitask and stay organized in a busy front desk environment.

Responsibilities

• Check guests in and out and assist with reservations.
• Post charges to guest accounts and balance payments.
• Manage the hotel phone system and take messages.
• Input, modify, and cancel reservations in the PMS.
• Coordinate with departments for guest requests and special needs.
• Maintain room status and updates from housekeeping.

Skills

Guest service

Communication

Cash handling

Reservations

Multitasking

Tools

PMS system

Hotel phone system

Job description

SUMMARY:Responsible for handling the requests and transactions of the hotel guests, andcoordinating with the other departments as necessary, while providing outstandingguest service.ESSENTIAL FUNCTIONS:Check guests in and out of the hotel. Make future reservations when necessaryPost valet charges and other miscellaneous charges to guest accountsAdminister hotel guest payment policiesHandle hotel phone system, transfer calls. Take messages for guests as wellas hotel staff Take, modify and cancel guest reservations, inputting same into PMS,noting any special requestsAssist in the verification, balancing and revenue maximization of hotel's roomavailabilityCoordinate with other departments to fulfill guest special requestsCommunicate hotel facilities and services to guests at check-inAlways have a friendly and welcoming demeanor when interacting with ourguests over the phone and in personUse the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,Empathize, Apologize, React, Notify)Answer guest questions regarding local area facilitiesResponsible for shift cash transactionsResponsible for following hotel’s cash handling proceduresResponsible for maintaining hotel key security systemResponsible for the proper administration of key control for issued keysResponsible for the proper administration of keys left by guestsAdminister guest safe deposit boxesFill out maintenance work orders and deliver to supervisor/manager ordesignated area in a timely mannerResponsible for knowing all hotel emergency proceduresFollow all hotel safety guidelines and requirementsResponsible for following all hotel quality assurance standards for departmentBring all lost and found items to the supervisor’s or manager’s office for loggingand storageAccommodate guest special requests courteouslyAnswer guest questions regarding hotel and local area facilities andInform housekeeping of vacant dirty suites as they become available uponcheckoutUpdate room status as housekeeping notifies the desk of changesRead and communicate clearlyDistribute mail to guest boxes as well as to hotel staffNotify Supervisor, Operations Manager, AGM or General Manager of anyproblems with front desk supplies and/or equipmentMaintain an inventory of special guest service items such as roll-aways, cribs,irons, etc.Track status of guestrooms used for tours and status of guestrooms inmaintenanceNotify housekeeping and maintenance of any reported problems withguestrooms or groundsCarry out any reasonable request by management that I am capable ofperforming