Front Desk Clerk

Hilton Grand Vacations; Ormond Beach (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Driven Compensation

Recognition Programs and Rewards

Discounted travel rates

401(k) program with company match

Paid Time off and Paid Sick Days

Tuition reimbursement programs

Numerous learning and advancement机会

Job summary

Hilton Grand Vacations is seeking a Full Time Front Desk Clerk at Casa Del Mar Resort in Ormond Beach, Florida. You will welcome guests and owners, manage check-ins and check-outs, prepare arrival packets, and coordinate with housekeeping and maintenance as needed to ensure smooth arrivals.

This role requires proficient English, the ability to multi-task, and at least 6 months of customer service experience. Open weekend and holiday availability is required.

Qualifications

• Proficient English language required.
• At least 6 months of customer service experience.
• Ability to manage multiple responsibilities and prioritize tasks.

Responsibilities

• Greeting guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and restocks the front desk with supplies including arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned by your leader.

Skills

English proficiency

Customer service

Multi-tasking

Prioritization

Job description

Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future.

We are looking for a Full Time Front Desk Clerk to join our team at Casa Del Mar Resort! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Here’s why you will love it here:

• Driven Compensation
• Recognition Programs and Rewards
• Discounted travel rates!
• 401(k) program with company match.
• Paid Time off and Paid Sick Days
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more.

Main Responsibilities:

• Greeting guests and owners on arrival.
• Check in/out guests.
• Generates folio and collects payments.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
• Answering phones and directing calls.
• Other duties as assigned by your leader.

What are we looking for:

• Proficient English language
• Ability to manage multiple responsibilities and prioritize tasks to meet organizational goals and expectations.
• 6 months’ Customer Service Experience.
• Open and flexible availability, including weekends and holidays.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.