Front Desk Clerk

Vanderbilt Beach Resort; Naples (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Vanderbilt Beach Resort in Naples, FL is seeking a Part-Time Front Desk Clerk to greet guests, handle check-ins and check-outs, answer phones, and manage reservations. The role requires a friendly, professional demeanor and accurate cash handling.

You will use Cloud Beds and RoomMaster hotel software to maintain room availability, assist guests with services, and coordinate with other departments. Evening shifts on weekends plus occasional additional day shifts, part-time hours apply.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Knowledge of Cloud Beds hotel management software preferred.
• Ability to operate hotel management software and basic computer skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Perform night audits and issue room keys.
• Answer telephone and guest inquiries about services, directions and local information.
• Keep records of room availability and guests’ accounts; operate front desk software.
• Process payments, issue receipts, and manage reservations.
• Provide high-quality guest relations and resolve complaints per policy.
• Coordinate with other departments to ensure smooth operations and safety.

Skills

Customer service

Interpersonal skills

Communication skills

Numeracy

Education

High school diploma or GED

Tools

Cloud Beds

RoomMaster

Job description

The Part-Time Front Desk Clerk is responsible for operating the hotel's front desk, handling guests in person and by telephone, and checking guests in and out.HOURS/DAYSThis position requires shifts on Saturday, Sunday, and Monday evenings. One to two additional day shifts a month. You must also be flexible/available to cover fellow employees when they are sick and taking scheduled days off.ESSENTIAL DUTIES AND RESPONSIBILITIESInclude the following. Other duties may be assigned.Greets, registers, and assigns rooms to guests.Performs night auditIssues room key to guest.Responsible for proper key control and other security measures.Answers telephone.Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.Keep records of room availability and guests' accounts. Operates the front office computer system. Makes photocopies if needed.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Checks out guests and inquires about their stay.Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.Confers and cooperates with other departments as needed to ensure coordination of activities.Ensures Inn compliance of all company policies and procedures.Adheres to all safety procedures and informs management of any unsafe conditions.Complies with all policies as described in the Employee Handbook.Other duties may be assigned based on company needs.EDUCATION/TRAINING:High school diploma or GED required. Additional education a plus.Cloud Beds Hotel Management software.EXPERIENCE:Some customer service and knowledge of Cloud Beds hotel management software a plus.TECHNICAL KNOWLEDGE:Must be able to measure, add, subtract, multiply and divide. General knowledge of computers.Ability to solve practical problems and deal with a variety of variables and situations.SPECIAL SKILLS/ABILITIES:Excellent interpersonal/communication and customer service skills.Maintains professional appearance and demeanor at all times.Ability to meet US employment eligibility requirements.RoomMaster Hotel Management SoftwarePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Physical activities required on a daily basis will consist of sitting, standing and possibly walking throughout the resort grounds. Must be able to lift 40 - 60 pounds.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The work environment will entail an office surrounding.DISCLOSURE STATEMENTNo one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description defined, is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the company.Job Type: Part-timeJob Location:Naples, FLRequired education:High school or equivalentApplication QuestionsYou have requested that Indeed ask candidates the following questions:Job Type: Part-time