Front Desk Clerk

Equity LifeStyle Properties; Hampton (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) employer match

Paid vacations, holidays, and sick time

Job summary

A leading resort company is seeking a Front Desk Clerk in South Hampton, New Hampshire. Responsibilities include supervising front desk operations, managing guest requests, and ensuring the team is trained in service standards. Ideal candidates have a high school diploma, with over 6 months in a front office, and possess exceptional customer service and communication skills. This role offers a comprehensive benefits package, including medical and generous vacation time.

Qualifications

• 6+ months of front office experience, preferably in an RV or hotel setting.

Responsibilities

• Supervise front desk operations during assigned shifts.
• Address guest requests, inquiries and complaints.
• Communicate all relevant information through logs and meetings.

Skills

Exceptional customer service skills

Excellent communications skills

Problem-solving skills

Ability to prioritize and manage multiple projects

Education

High school diploma or equivalent

Tools

Point-of-sale computer system

Job description

Front Desk Clerk page is loaded## Front Desk Clerklocations: South Hampton, NHtime type: Full timeposted on: Posted Todayjob requisition id: R26556With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Front Desk Clerk in South Hampton, New Hampshire.**What you’ll do****:**The Front Desk Supervisor manages the activities of the resort’s front desk, including check-in and check-out, guest requests and the promotion of our in-house activities. This position trains associates, plans, assigns and directs work, addresses complaints, and resolves issues.**Your job will include****:*** Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers.* Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities.* Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork.* Address guest requests, inquiries and complaints in a timely and thorough manner.* Ensure adequate staffing and scheduling in accordance with productivity guidelines.* Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings.**Experience & skills you’ll need****:*** High school diploma, or the equivalent.* 6+ months of front office experience, preferably in an RV or hotel setting.* Ability to prioritize and manage multiple projects simultaneously and meet deadlines.* Experience using a point-of-sale computer system.* Exceptional customer service skills.* Excellent communications and problem-solving skills.In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.We invite you to visit our web site at for additional information regarding our exceptional resort communities.As an Equal Opportunity Employer, we welcome and thank all applicants.