Front Desk Clerk

City-of-Federal-Wa; Federal Way (WA); On-site; USD 25,000 - 30,000; Part time

Job summary

The City of Federal Way Community Center is seeking a part-time, temporary Clerk/Customer Service Associate to support front-line operations, registrations, and information services. You will handle memberships, guest passes, and program registrations while delivering courteous assistance to the public.

Required are a high school diploma or equivalent and at least one year of clerical experience. Some roles may require a WA driver’s license; First Aid/CPR cards or ability to obtain within six

Qualifications

• High school graduation or equivalent and one year office clerical experience.
• Some positions may require a valid Washington State driver's license.
• First Aid and Adult CPR cards required or ability to obtain within six months.

Responsibilities

• Answer phones and assist patrons in the community center.
• Sell memberships and guest passes.
• Process registrations for recreation and cultural programs.
• Enter data, prepare reports, and maintain records.
• Receive and receipt monies daily.
• Order and maintain office supplies.
• Operate standard office equipment.
• Provide information and assistance to the public.

Skills

Customer service

Clerical duties

Typing

Data entry

Cash handling

Telephone handling

Education

High school diploma or equivalent

One year office clerical experience

Job description

***NOTE: This is a temporary, part-time position with no benefits. Hours may vary, 15-20 hours per week with specific need of evenings and weekends***

Basic Function: Under the direction of the Member Services Supervisor, perform a variety of customer service,clerical and typing duties of above-average difficulty at the Federal Way Community Center; provide information and assistance to others as required.

Perform a variety of customer service and clerical duties in a fast paced environment such as answering phones, assisting patrons in the community center attending programs or activities, selling community center memberships and guest passes, taking registrations for recreation and cultural services programs, posting records, making arithmetic computations and compiling and recording information from clearly indicated sources.

Receive and receipt monies daily, assist in preparation of the daily deposit.

Type correspondence, memoranda, reports, requisitions, forms and other documents; proofread and edit written materials as required; operate computer to enter data and generate letters, records and reports.

Provide information and assistance to callers; take messages or refer calls or visitors to appropriate personnel; receive, sort and distribute incoming mail.

Provide information and services to other City departments and personnel, various outside agencies and organizations and the general public.

Assist supervisor, department personnel and other clerical staff as required.

Operate standard office equipment and machinery such as computers, typewriters, shredders, fax machines, calculators and copiers.

Process forms, applications, requisitions and other materials according to established procedures.

Order and maintain adequate stocks of office supplies as assigned.

Education and Experience:Graduation from high school or equivalent and one year office clerical experience including some public contact.

Licenses and Other Requirements: Some positions may require a valid Washington State driver's license. Current First Aid and Adult CPR cards required or ability to obtain within six months from date of hire is required.

Successful candidates for this position will be subject to a background check pursuant to RCW 43.43.832.

Ability to:

• Deliver excellent customer service, both in person and on the telephone.
• Demonstrate tact, patience and courtesy when enforcing policies and interacting with the public.
• Perform clerical duties of average difficulty.
• Receive monies and make change accurately.
• Operate a computer terminal to enter data, maintain records and generate reports.
• Operate office equipment such as typewriters, shredders, fax machines, calculators and copiers.
• Add, subtract, multiply and divide quickly and accurately.
• Understand and follow oral and written direction.
• Maintain records and prepare reports.
• Communicate effectively with others both orally and in writing using correct English grammar, spelling, punctuation and vocabulary.
• Establish and maintain cooperative and effective working relationships with others.
• Physical ability to perform the essential job functions.
• Demonstrated ability to positively and effectively interact with diverse individuals to accomplish a common goal.