FRONT DESK CLERK

Boomtown Bossier City; Bossier City (LA); On-site; USD 21,000 - 26,000; Full time

Job summary

Boomtown Bossier City is seeking a friendly front desk associate to warmly welcome guests and deliver professional service in a busy hotel environment.

You will handle check-ins/outs, process payments, post charges, maintain folios, and communicate with supervisors and housekeeping to resolve guest requests. Strong attention to detail, teamwork, and a positive attitude are essential to ensure guest satisfaction across hotel, casino, outlets, and events.

Qualifications

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service pos ition re quired .

Responsibilities

• Checks in and checks out guests with professional, courteous service.
• Maintains an operating bank with cash, cards, and comps.
• Posts charges and settles folios, groups, and due outs.
• Handles guest problems or complaints courteously.
• Answers and processes guest calls, messages, and requests.
• Coordinates with supervisors and housekeeping as needed.
• Keeps knowledge of hotel, casino, outlets, and events.
• Requests assistance of hotel manager in unique situations.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

WE LOVE OUR WORK.

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times .
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel , casino , outlet , and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruit's assistance of hotel manager in unique situations.

General Accountabilities:

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times .
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel , casino , outlet , and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruit's assistance of hotel manager in unique situations.

BRING US YOUR BEST.

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times .
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel , casino , outlet , and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruit's assistance of hotel manager in unique situations.

Qualifications:

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service pos ition re quired .
• Computer literate with capability in Microsoft office
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.