Front Desk Clerk

Equity LifeStyle Properties, Inc.; Bar Harbor (ME); On-site; USD 35,000 - 52,000; Full time

Job summary

Equity LifeStyle Properties, Inc. is hiring a Front Desk Clerk in Bar Harbor, Maine. The role supervises the front desk, handles check-ins/outs, and supports guest services to ensure a smooth guest experience.

The position requires 6+ months of front office experience, strong communication, and the ability to manage multiple tasks while delivering exceptional customer service. We offer comprehensive benefits and a supportive team environment.

Qualifications

• 6+ months of front office experience, preferably in an RV or hotel setting.
• Ability to prioritize and manage multiple projects and meet deadlines.
• Experience using a point-of-sale computer system.
• Exceptional customer service and strong communication skills.

Responsibilities

• Supervise front desk operations during assigned shifts and ensure knowledge of PMS, reservations and promotions.
• Train associates, plan, assign and direct work, address complaints and resolve issues.
• Maintain knowledge of resort features, services, hours, cottage types, rates and promotions.
• Monitor appearance, standards and performance of front desk staff; emphasize teamwork.
• Address guest requests, inquiries and complaints promptly and thoroughly.
• Ensure adequate staffing and scheduling according to productivity guidelines.
• Communicate shift information via logs, emails and meetings.

Skills

Customer service

Communication

Problem solving

Leadership

Multi-tasking

POS system

Education

High School Diploma or equivalent

Tools

Point-of-sale system

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Front Desk Clerk in Bar Harbor, Maine.

What you’ll do

The Front Desk Supervisor manages the activities of the resort’s front desk, including check-in and check-out, guest requests and the promotion of our in-house activities. This position trains associates,plans, assigns and directs work,addresses complaints,and resolves issues.

Your job will include

• Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers.
• Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities.
• Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork.
• Address guest requests, inquiries and complaints in a timely and thorough manner.
• Ensure adequate staffing and scheduling in accordance with productivity guidelines.
• Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings.

Experience & skills you’ll need

• High school diploma, or the equivalent.
• 6+ months of front office experience, preferably in an RV or hotel setting.
• Ability to prioritize and manage multiple projects simultaneously and meet deadlines.
• Experience using a point-of-sale computer system.
• Exceptional customer service skills.
• Excellent communications and problem-solving skills.

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.