FRONT DESK CHECK IN/OUT - DUPONT (11594)

First Urology; Louisville (KY); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

401(k) company contribution 7.5%

Health insurance

Vision

Company Paid Life insurance 20k

Company Paid AD&D 20K

Company Paid Long-Term Disability 60%

10 Days of Vacation Time

6 Days of Sick Time

8 Paid Holidays

Milestone Checks

Cabin/Condo for vacations

Zusammenfassung

First Urology is hiring for a Front Desk Check In/Out role in Louisville, KY. The position requires greeting patients, answering calls, and scheduling appointments while maintaining HIPAA compliance and accurate documentation in the EMR.

The candidate should have at least 1 year of medical office experience, strong English communication, and be able to multitask in a fast-paced environment. Benefits include health coverage and 401(k) contributions.

Qualifikationen

• Minimum 1 year as medical receptionist or medical assistant.
• Knowledge of medical terminology and HIPAA requirements.
• Excellent written and verbal English communication.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Greet patients and visitors professionally and friendly.
• Answer calls, provide information, and transfer messages as needed.
• Verify billing items and obtain authorizations when required.
• Schedule follow-ups and establish patient appointments.
• Document conversations and lab orders in the EMR.

Kenntnisse

Medical receptionist

HIPAA knowledge

Data entry

Customer service

Ausbildung

High school diploma

Associate degree a plus

Tools

Microsoft Office

EHR systems

Jobbeschreibung

FRONT DESK CHECK IN/OUT - DUPONT (11594)

Louisville, KY 40207

Description

Front Desk Check In/Out

Location(s): Dupont
Department: Clerical
Job Type: Full Time, Non-Exempt
Schedule: Monday through Friday- In Office (Day Shift)

Reports to: Area Manager

First Urology is the largest independent urology practice serving Louisville, Kentucky, and Southern Indiana, providing comprehensive care for men, women, and children across multiple locations. Our team is dedicated to delivering exceptional patient care through advanced technology, innovative treatments, and a collaborative approach that puts patients first. We offer a full spectrum of urologic services, including minimally invasive surgery, cancer care, men's and women's health, kidney stone treatment, pelvic health, imaging, pathology, clinical research, and more.

At First Urology, our people are the heart of everything we do. We foster a culture built on teamwork, respect, integrity, and continuous growth, where employees are empowered to make a meaningful impact on the lives of our patients and one another. Our commitment to investing in our team has earned us recognition as one of Business First's Best Places to Work in Louisville and Southern Indiana for 10 consecutive years, along with additional workplace honors. We offer competitive compensation, generous benefits, opportunities for professional development, and a healthy work-life balance.

If you're looking to join an organization that values excellence, innovation, compassion, and community, First Urology is a place where your career can thrive while making a difference every day. Learn more at www.1sturology.com or follow us on Facebook, Instagram, and LinkedIn.

Position Summary:

Greets patients and visitors in a professional, friendly and hospitable manner, responsible for answering incoming calls, providing information, transferring calls or taking messages per instruction from appropriate provider/clinician, documents information in appropriate methods. Responds to patient requests/messages, gives information, sets appointments, etc. Skilled in written and verbal communication to assist with a variety of issues. Excellent ability to multitask required. Demonstrates exceptional customer service skills, must be able to work well in a fast-paced environment and learn quickly.

Responsibilities

• Acknowledge all patients in a professional and timely manner.
• Exhibit excellent customer service internally with patients and other external contacts.
• Provides a variety of information.
• Accurately documents all conversations, calls and actions in patient's electronic medical record and any supporting log.
• Verify billing items are correct and approved.
• Refer unresolved patient issues to designated departments for further investigation.
• Schedules appointments for follow-ups and established patients.
• Verifies insurance and obtains authorizations.
• Provides patients with lab orders at check out
• Verifies insurance and obtains prior authorizations
• Enters labs and scans into patient charts
• Maintains an organized lobby during open hours
• Maintains established productivity benchmarks to meet goals in a fast paced, stressful environment.

Qualifications

• Minimum of 1 year experience a medical receptionist and/or medical assistant.
• Knowledge of medical terminology.
• Knowledge and understanding of HIPAA requirements.
• Two years of full-time experience working in a professional office environment
• Excellent written and verbal command of English.
• Demonstrated data entry skills, advanced software use, including Microsoft Office.
• Excellent customer service skills and ability to be compassionate.
• Successful clearance screen through the Office of Inspector General (OIG) for federal health programs.

Education and Certifications:

• High school diploma or equivalent (required); associate degree or higher a plus.
• 401(k) company contribution of 7.5% annual salary (whether you contribute or not)
• Health insurance
• Vision
• Company Paid Life insurance 20k
• Company Paid AD&D 20K
• Company Paid Long-Term Disability 60%
• 10 Days of Vacation Time
• 6 Days of Sick Time
• 8 Paid Holidays
• Milestone Checks
• Cabin/Condo for vacations

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen.