Front Desk & Casework Support Specialist - Child Welfare

Department of Human Services; Newport, Street (RI, MD); On-site; USD 39,000 - 53,000; Full time

Job summary

The Oregon Department of Human Services is seeking an on-site Support Staff (Office Specialist 2) in Newport, OR. You will provide front-desk support, assist with caseworker activities, and help maintain confidential records for the Child Welfare program.

The role emphasizes accurate data entry, client communication, and coordination with partners. A valid driver’s license and two years of clerical experience or an associate degree are required.

Qualifications

• Two years of general clerical experience or an associate degree.
• Valid driver’s license and acceptable driving record.
• Experience with Microsoft Outlook, Word, and Excel.

Responsibilities

• Provide clerical and administrative support at the front desk of a busy Child Welfare office, supporting clients in person and on the phone.
• Support caseworkers, supervisors, and program staff.
• Maintain case files, process records requests, and ensure compliance with documentation, records retention, and confidentiality requirements.
• Enter and update client, family, service, medical, educational, and provider information in electronic case management systems.
• Respond to phone and in-person inquiries, explain procedures, and assist clients, staff, and community partners.
• Coordinate referrals, background checks, records requests, and other documentation needed for casework activities.
• Research and verify parent, family, and tribal information; document findings and communicate results to caseworkers.
• Coordinate casework logistics, including transportation, equipment reservations, and communication with courts, correctional facilities, and community partners.

Skills

Front desk

Customer service

Communication

MS Office

Trauma-informed

Education

Associate degree

Job description

The Oregon Department of Human Services is seeking an on-site Support Staff (Office Specialist 2) in Newport, OR. You will provide front-desk support, assist with caseworker activities, and help maintain confidential records for the Child Welfare program.

The role emphasizes accurate data entry, client communication, and coordination with partners. A valid driver’s license and two years of clerical experience or an associate degree are required.