Support Staff (Office Specialist 2)

Department of Human Services; Newport, Street (RI, MD); Vor Ort; USD 39.000 - 53.000; Vollzeit

Zusammenfassung

The Oregon Department of Human Services is seeking an on-site Support Staff (Office Specialist 2) in Newport, OR. You will provide front-desk support, assist with caseworker activities, and help maintain confidential records for the Child Welfare program.

The role emphasizes accurate data entry, client communication, and coordination with partners. A valid driver’s license and two years of clerical experience or an associate degree are required.

Qualifikationen

• Two years of general clerical experience or an associate degree.
• Valid driver’s license and acceptable driving record.
• Experience with Microsoft Outlook, Word, and Excel.

Aufgaben

• Provide clerical and administrative support at the front desk of a busy Child Welfare office, supporting clients in person and on the phone.
• Support caseworkers, supervisors, and program staff.
• Maintain case files, process records requests, and ensure compliance with documentation, records retention, and confidentiality requirements.
• Enter and update client, family, service, medical, educational, and provider information in electronic case management systems.
• Respond to phone and in-person inquiries, explain procedures, and assist clients, staff, and community partners.
• Coordinate referrals, background checks, records requests, and other documentation needed for casework activities.
• Research and verify parent, family, and tribal information; document findings and communicate results to caseworkers.
• Coordinate casework logistics, including transportation, equipment reservations, and communication with courts, correctional facilities, and community partners.

Kenntnisse

Front desk

Customer service

Communication

MS Office

Trauma-informed

Ausbildung

Associate degree

Jobbeschreibung

Initial Posting Date: 11/09/2026 Application Deadline: 11/16/2026 Agency: Department of Human Services Salary Range: $3,515 - $4,738 Position Type: Employee Position Title: Support Staff (Office Specialist 2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve.

Summary of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families.

Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

• Provide clerical and administrative support at the front desk of a busy Child Welfare office, supporting clients in person and on the phone.
• Support caseworkers, supervisors, and program staff.
• Maintain case files, process records requests, and ensure compliance with documentation, records retention, and confidentiality requirements.
• Enter and update client, family, service, medical, educational, and provider information in electronic case management systems.
• Respond to phone and in‑person inquiries, explain procedures, and assist clients, staff, and community partners.
• Coordinate referrals, background checks, records requests, and other documentation needed for casework activities.
• Research and verify parent, family, and tribal information; document findings and communicate results to caseworkers.
• Coordinate casework logistics, including transportation, equipment reservations, and communication with courts, correctional facilities, and community partners.

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR an associate degree in any field; OR an equivalent combination of education and experience.

Essential Attributes

• Experience performing front desk or reception duties, including assisting customers, providing information, and managing routine administrative tasks.
• Experience explaining rules, regulations, procedures, or program requirements to individuals, both verbally and in writing.
• Experience using Microsoft Outlook, Word, and Excel, as well as other computer systems, to enter, process, verify, and maintain accurate information.
• Experience organizing and prioritizing work, managing competing tasks, and meeting deadlines.
• Experience communicating calmly and de-escalating individuals in stressful or emotionally charged situations.
• Experience working effectively with individuals from diverse backgrounds and adapting communication to meet different needs.

Working Conditions

Your work schedule will be Monday - Friday from 8 am - 5 pm PT on-site in Newport, OR; hours may fluctuate based on service needs. Remote opportunities will not be available. Travel may be required for training purposes. Your role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment. You may interact with individuals who have experienced trauma and may have difficulty managing their emotions. Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

A valid driver’s license and acceptable driving record are required for this position. If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.