Front Desk & Care Coordinator — Patient Experience

R3 Athletic & Physical Therapy; Milpitas (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Mindfulness app subscription

Job summary

R3 Athletic & Physical Therapy in Milpitas, CA is seeking a Front Desk Administrator / Care Coordinator to deliver an unparalleled client experience. The role combines front desk duties with care coordination, focusing on booking, patient retention, and smooth handoffs to PT staff.

Ideal candidates excel in customer service, are highly organized, and comfortable discussing pricing. Healthcare exposure is helpful, and you will join a small, growing clinic committed to quality care and a positive

Qualifications

• Experience in customer-facing roles and strong communication skills.
• Ability to multi-task and manage schedules and client interactions.
• Sales experience and a track record of converting inquiries into clients.
• Comfort with discussing pricing and conveying value to clients.
• Familiarity with clinic or healthcare workflows is a plus.

Responsibilities

• Book and manage patient appointments, including consultations.
• Maintain front desk operations and patient flow to ensure a seamless experience.
• Capture payments and manage records, forms, and paperwork.
• Communicate with clients before, during, and after visits to ensure satisfaction.
• Uphold clinic standards and provide a friendly, professional environment.

Skills

Customer service

Multi-tasking

Communication

Organized

Problem-solving

Sales

Tools

Google Suite

Jane App

InfusionSoft

Job description

R3 Athletic & Physical Therapy in Milpitas, CA is seeking a Front Desk Administrator / Care Coordinator to deliver an unparalleled client experience. The role combines front desk duties with care coordination, focusing on booking, patient retention, and smooth handoffs to PT staff.

Ideal candidates excel in customer service, are highly organized, and comfortable discussing pricing. Healthcare exposure is helpful, and you will join a small, growing clinic committed to quality care and a positive