Front Desk Care Coordinator

Elevate Mental Wellness; Pueblo (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Elevate Mental Wellness in Pueblo is seeking a Care Coordinator to be the first contact for patients, ensuring a welcoming, organized, and supportive experience. This onsite role supports patients starting care while offering remote administrative help to other clinic locations.

The position focuses on scheduling, phone and message management, and coordination of care-related tasks. It is a full-time, on-site role with a 4×10-hour Tue–Fri schedule and benefits including 401(k), health and vision

Qualifications

• Experience in mental health care preferred.
• Demonstrates professionalism, empathy, and composure in high-stress situations.
• Highly organized, dependable, and attentive to detail.

Responsibilities

• Answer and route phone calls; respond to patient inquiries professionally and compassionately.
• Schedule appointments and manage clinic calendars
• Greet patients and maintain smooth front desk operations
• Assist clinical providers with prior authorizations, referrals, vital signs, and drug testing as needed
• Track tasks, messages, and follow-ups with accuracy and accountability

Skills

Phone screening

Scheduling

Front desk operations

Care coordination

Empathy

Job description

Compensation: Starting at $21/hour (hourly, non-exempt)

Schedule: Full-time (40 hours/week) | 4×10-hour Tuesday to Friday | No evenings or weekends

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

About the Role

We are a growing outpatient mental health clinic in Pueblo seeking a Care Coordinator to serve as the first point of contact for our patients. This role is essential to creating a welcoming, organized, and supportive experience for individuals seeking care.

The Care Coordinator works primarily onsite at our Pueblo location and also provides remote administrative support to other clinic locations. Responsibilities include scheduling, phone and message management, and coordination of care-related tasks. While this is primarily an administrative position, it includes limited clinical support duties.

The environment can be fast-paced and occasionally unpredictable; however, the Care Coordinator is supported by a collaborative and team-oriented workplace.

Key Responsibilities

• Answer and route phone calls; respond to patient inquiries professionally and compassionately
• Schedule appointments and manage clinic calendars
• Greet patients and maintain smooth front desk operations
• Assist clinical providers with prior authorizations, referrals, vital signs, and drug testing as needed
• Track tasks, messages, and follow-ups with accuracy and accountability

Qualifications and Attributes

This role may be a good fit for someone who:

• Has a genuine interest in mental health care and learning about clinical operations
• Demonstrates professionalism, empathy, and composure in high-stress or emotionally charged situations
• Is highly organized, dependable, and attentive to detail
• Takes ownership of responsibilities and follows through consistently