Care Coordinator - Front Desk

MOTION PT Group; Boston (MA); In loco; USD 28.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical, dental, vision coverage

401(k) with employer match

Descrizione del lavoro

Confluent Health seeks a Care Coordinator to warmly welcome patients, manage front desk tasks, and guide referrals through scheduling and payments. You will be the patient-facing voice, ensuring accurate records and smooth HIPAA-compliant interactions.

The role includes training in EMR navigation, insurance basics, and scheduling workflows, with opportunities for growth in clinic management and leadership within our network.

Competenze

• High school diploma or GED required.
• 1+ year in a customer- or patient-facing role.
• Ability to multitask and stay organized with attention to detail.
• Comfortable and confident phone communication with patience and professionalism.
• Basic computer skills: learning new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required; we provide EMR navigation, insurance basics, and scheduling training.

Mansioni

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations: patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review and schedule referrals, gather information, update patient records, and explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, cancellations, and future visit follow-ups.
• Collect copays and balances accurately and professionally, including basic payment reconciliation.
• Protect patient privacy and HIPAA compliance in all interactions and documentation.

Conoscenze

Customer service

Phone communication

Multitasking

Detail oriented

Professional demeanor

Formazione

High School Diploma or GED

Strumenti

Scheduling software

EMR navigation

Spreadsheets

Descrizione del lavoro

Overview

At Confluent Health and our family of affiliated brands, Care Coordinators are central to the patient experience. They are the first voice a patient hears and the first face they see. You set the tone for the entire experience: organized, warm, and professional from the first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay organized, follow through, and take ownership makes a direct impact on patients and the clinical team.

How we support you:

• Competitive compensation
• Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match
• Comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
• Structured onboarding and ongoing support from clinic leadership
• Clear growth pathways; our front desk team members have advanced into clinic management, operations, and leadership roles

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• At least one year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling incoming calls with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Benefits include generous paid time off, medical, dental, vision, disability, and 401(K) with a 4% employer match
Compensation: $20-$22/Hourly
Schedule Needed: Monday-Thursday 9-5:30 and Friday 8-12

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].