Front desk/ business Assistant

SmileHQ and Elite Orthodontics; Bowie (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

SmileHQ and Elite Orthodontics in Bowie, MD seeks an experienced Front Desk professional to greet patients, manage appointments, and perform administrative tasks ensuring smooth daily operations.

The ideal candidate has a high school diploma, knowledge of dental terminology, and may be bilingual. You will handle data entry, insurance forms, billing, and patient communications with a focus on privacy and courtesy.

Qualifications

• General education degree or high school diploma required.
• Knowledge of dental terminology, procedures and diagnosis preferred.
• Bilingual ability preferred to assist a diverse patient base.

Responsibilities

• Greet patients in person and over the phone.
• Register new patients and assist with forms.
• Schedule and coordinate patient appointments and recalls.
• Enter patient information into the data system accurately.
• Maintain patient privacy and confidentiality.

Skills

Greet patients

Phone & in-person assistance

Scheduling appointments

Data entry

Privacy & confidentiality

Education

General education degree or high school diploma

Knowledge of dental terminology, procedures and diagnosis

Bilingual preferred

Job description

Fast-paced dental office seeking an experienced Front Desk professional for an immediate opening.

Responsibilities include assisting patients both over the phone and in person, as well as coordinating and managing appointments and administrative tasks to ensure the smooth and efficient operation of the office.

Main Job Tasks, Duties and Responsibilities

• greet patients
• register new patients according to established office protocols
• assist patients to complete all necessary forms and documentation
• verify and update patient information
• inform patients of dental office procedures and policy
• move patients through appointments as scheduled
• enter all relevant patient information into data system
• maintain and manage patient records in compliance with privacy and security regulations
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• confirm upcoming appointments and recalls according to office protocol
• check daily appointment schedule
• arrange patient charts for next day appointments
• fill in cancellations and no-shows
• organize referrals to other specialists
• dispatch lab work appropriately
• collect and receipt payments from patients at time of treatment
• inform patients of financial treatment plan options
• arrange payment schedule with patients
• prepare and mail billing statements
• prepare claim forms for dental insurance
• arrange supporting documents for insurance claims
• sort and distribute incoming and outgoing post
• monitor and maintain inventory of dental office supplies
• update patient education materials
• maintain a professional reception area
• safeguard patient privacy and confidentiality

Education and Experience

• general education degree or high school diploma
• knowledge of dental terminology, procedures and diagnosis
• Bilingual preferred