Front Desk - Best Western San Angelo

Integral Hospitality Solutions, LLC; San Angelo (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Integral Hospitality Solutions, LLC is seeking a Front Desk agent in San Angelo, Texas, to join their team. The role involves registering and assigning rooms, confirming reservations, and addressing guest needs.

The ideal candidate will have previous experience in customer service, strong organizational and communication skills, and the ability to build rapport with guests. This is a great opportunity to be part of a dynamic hospitality environment.

Qualifications

• Previous experience in customer service or front desk service.
• Strong organizational skills and ability to build rapport with guests.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate guest information to designated departments.

Skills

Customer service experience

Ability to build rapport

Organizational skills

Written communication skills

Verbal communication skills

Job description

We are seeking a Front Desk agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills