Front Desk Agent

Jackson Lodging Inc; Michigan; Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Jackson Lodging Inc. in Michigan is seeking a Front Desk Agent to warmly greet guests, check them in and out, and ensure a smooth arrival experience. You will handle reservations, answer inquiries, and coordinate with hotel departments to meet guest needs while maintaining accurate records and strong service standards.

This role requires strong communication, problem solving, and a friendly demeanor to create memorable stays.

Qualifications

• Previous experience in customer service, front desk service, or related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsabilités

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payment from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Connaissances

Customer service

Rapport building

Organizational skills

Communication skills

Description du poste

Job Description

We are seeking a Front Desk Agent to become apart of our team!You will accommodatepatrons, as well as identify areas of improvementto increase efficiency.

Responsibilities:

• Registerand assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collectpaymentfrom departing guests
• Keeprecords of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previousexperience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strongorganizationalskills
• Excellent written and verbal communication skills