Front Desk AYS

Hutchinson Shores Beach Resort; Jensen Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Hutchinson Shores Beach Resort in Jensen Beach, Florida, seeks a Front Desk Agent. You will warmly welcome guests, manage check-ins/outs, and deliver exceptional service while coordinating with bell staff. The position requires excellent communication, patience, and problem-solving to ensure a smooth guest experience.

Responsibilities include greeting guests, recognizing loyalty, handling payments, and providing local recommendations. Weekend PM shifts are required.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage time and stay organized.
• Conflict resolution and listening abilities.

Responsibilities

• Greet and assist guests at arrival and check-in/out.
• Recognize VIP status and loyalty program members.
• Provide front desk services and information to guests.
• Coordinate with bell staff and manage admin tasks.
• Handle guest payments and run errands as needed.
• Assist guests with special requests and transport/recommendations.

Skills

Customer service experience

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Patience and listening

Conflict resolution experience

Education

High school diploma or GED

Job description

We are looking for highly organized candidates with excellent people skills for the position, Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messagesProcessing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities
• Weekends required, PM shifts

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verification, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.