Front Desk Supervisor

Cirque St. Armands Beachside; Sarasota (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Cirque St. Armands Beachside in Sarasota seeks a Front Desk Supervisor who is highly organized to welcome guests, manage check-ins and check-outs, and coordinate with staff to ensure smooth arrivals and stays.

The role demands patience, exceptional interpersonal and communication skills, and a proactive approach to guest services, billing, and information guidance. Equal opportunity employer with a team-focused environment.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Recognizing repeat, VIP status and/or loyalty.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on transport and restaurant advice.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests, handling guest opportunities.

Skills

Customer Service

Interpersonal Skills

Communication

Time Management

Conflict Resolution

Patience

Education

High school diploma or GED

Job description

We are looking for highly organized candidatee for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisor is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.