Front Desk Agent

Opal Sol; Clearwater Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Opal Sol is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and coordinate with bell staff to ensure seamless service. The role emphasizes delivering exceptional guest experiences with patience and strong communication skills.

The candidate should have a high school diploma or GED and prior customer service experience, with a focus on interpersonal abilities, organization, and problem-solving to handle requests and potential conflicts effectively.

Qualifications

• High school diploma or GED is required.
• Previous customer service experience preferred.
• Exceptional interpersonal skills are essential.
• Excellent written and verbal communication skills required.
• Strong time management and organizational abilities.
• Experience in conflict resolution is a plus.
• Patience and good listening skills are important.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Recognize repeat guests, VIP status and/or loyalty.
• Administer check-ins and check-outs for guests.
• Provide front desk services and assist guests with needs.
• Assign rooms and manage related administrative tasks.
• Deliver mail and messages to guests and staff.
• Process guest payments and financial transactions.
• Coordinate with bell service and other staff for smooth operations.
• Be a source of information on transport, dining and local tips.
• Accommodate general and unique guest requests and interests.
• Diffuse conflicts or tense situations to maintain a positive guest experience.

Skills

Interpersonal skills

Written communication

Verbal communication

Time management

Organizational skills

Conflict resolution

Patience

Education

High school diploma or GED

Job description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.