Front Desk Attendant - Columbia Gym

Columbia Association; Columbia (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

401K incentive plan

Free CA Fit & Play membership

Sick and vacation time

Employee discounts

Wellness benefits and perks

Job summary

Columbia Association is seeking a friendly Front Desk Attendant to welcome members and guests, assist with registrations, and promote fitness services. This part-time role offers up to 28 hours per week, with a minimum of two shifts weekly, and features a supportive team environment and growth opportunities.

You will handle check-ins, answer calls, and provide facility information while maintaining a clean front desk and locker room area. Evening and weekend availability is preferred.

Qualifications

• Previous customer service experience in a hospitality, fitness, or related industry is preferred.
• Passion for fitness and a genuine desire to help others succeed on their fitness journeys.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and a commitment to maintaining cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional service to members.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet all members and guests with a friendly and welcoming demeanor.
• Build strong connections and relationships with members to foster a sense of community.
• Act as a fitness concierge, assisting members in achieving their fitness goals by promoting and suggesting appropriate fitness services.
• Maintain a clean and organized front desk area and locker rooms to uphold the club's standards of cleanliness.
• Assist with administrative tasks such as member check-ins, registration, and answering phone calls.
• Provide information about club facilities, programs, and services to both members and prospective members.
• Handle member inquiries, feedback, and concerns in a professional and courteous manner.
• Collaborate with other team members to ensure a seamless and positive experience for all members.

Skills

Customer service

Communication

Multitasking

Hospitality

Flexibility

Job description

Columbia Associationis a vibrant and inclusive community dedicated to promoting health, wellness, and fitness excellence. We pride ourselves on providing top-notch facilities and services to support our members on their fitness journeys.

We are seeking a passionate and customer-focusedFront Desk Attendantto join our team. This is apart-time positionthat can work up to28 hours per week, with a minimum requirement oftwo shifts per week.The ideal candidate will play a pivotal role in creating a warm and welcoming environment for all members and guests. They will be responsible for building connections and relationships with our members while providing exceptional customer service.

Key Responsibilities:

• Greet all members and guests with a friendly and welcoming demeanor.
• Build strong connections and relationships with members to foster a sense of community.
• Act as a fitness concierge, assisting members in achieving their fitness goals by promoting and suggesting appropriate fitness services.
• Maintain a clean and organized front desk area and locker rooms to uphold the club's standards of cleanliness.
• Assist with administrative tasks such as member check-ins, registration, and answering phone calls.
• Provide information about club facilities, programs, and services to both members and prospective members.
• Handle member inquiries, feedback, and concerns in a professional and courteous manner.
• Collaborate with other team members to ensure a seamless and positive experience for all members.

Qualifications:

• Previous customer service experience in a hospitality, fitness, or related industry is preferred.
• Passion for fitness and a genuine desire to help others succeed on their fitness journeys.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and a commitment to maintaining cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional service to members.
• Ability to work flexible hours, including evenings and weekends.

Position Details:

• Part-Time:Up to28 hours per week.
• Minimum requirement oftwo shifts per week.
• Flexible scheduling to accommodate availability.

Benefits:

• Opportunities for professional development and advancement.
• Part-time team members working 20 hours or more per week earn sick and vacation time.
• 401K Incentive Savings Plan: After one full calendar year of service, team members who complete 1,000 hours of service within the team member’s anniversary calendar year or plan year are eligible to be covered by CA’s retirement plan.
• FreeCA Fit & Play Membership.
• Employee discounts and much more!

The pay rate for this position is $16.00/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.