Front Desk Attendant - Columbia Athletic Club

Columbia Association; Columbia (MD); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free Fit & Play membership

Wellness benefits

Paid leave

Job summary

Columbia Association is seeking a friendly Front Desk Attendant (part-time) at the Columbia Athletic Club. You will greet members, manage check-ins, answer calls, and promote club services to help members reach their fitness goals.

We value strong communication, a welcoming demeanor, and the ability to multitask in a fast-paced environment. This role offers evenings and weekend hours, a supportive team, and opportunities for growth within the organization.

Qualifications

• Previous customer service experience in hospitality, fitness, or related industry preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and commitment to cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional service.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet all members and guests with a friendly and welcoming attitude.
• Build strong connections and relationships with members to foster a sense of community.
• Act as a fitness concierge, promoting and suggesting appropriate fitness services.
• Maintain a clean and organized front desk area and locker rooms.
• Assist with member check-ins, registration, and answering phone calls.
• Provide information about club facilities, programs, and services.
• Handle member inquiries, feedback, and concerns professionally.
• Collaborate with team members to ensure a seamless, positive member experience.

Skills

Customer service

Hospitality

Communication

Multitasking

Organizational skills

Flexibility

Job description

Front Desk Attendant - Columbia Athletic Club

Columbia Association is a vibrant and inclusive community dedicated to promoting health, wellness, and fitness excellence. We pride ourselves on providing top-notch facilities and services to support our members on their fitness journeys.

We are seeking a passionate and customer-focused Front Desk Attendant (part-time) to join our team. The ideal candidate will play a pivotal role in creating a warm and welcoming environment for all members and guests. They will be responsible for building connections and relationships with our members while providing exceptional customer service.

Key Responsibilities:

• Greet all members and guests with a friendly and welcoming attitude.
• Build strong connections and relationships with members to foster a sense of community.
• Act as a fitness concierge, assisting members in achieving their fitness goals by promoting and suggesting appropriate fitness services.
• Maintain a clean and organized front desk area and locker rooms to uphold the club's standards of cleanliness.
• Assist with administrative tasks such as member check-ins, registration, and answering phone calls.
• Provide information about club facilities, programs, and services to both members and prospective members.
• Handle member inquiries, feedback, and concerns in a professional and courteous manner.
• Collaborate with other team members to ensure a seamless and positive experience for all members.

Qualifications:

• Previous customer service experience in hospitality, fitness, or related industry is preferred.
• Passion for fitness and a genuine desire to help others succeed on their fitness journeys.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and a commitment to maintaining cleanliness and organization.
• Positive attitude and enthusiasm for providing exceptional service to members.
• Ability to work flexible hours, including evenings and weekends.
• Opportunities for professional development and advancement.

If you are enthusiastic about fitness and passionate about helping others lead healthier lives, we want to hear from you! Join our team and be a part of our mission to empower individuals to achieve their fitness goals and improve their quality of life.

Benefits:

The pay rate for this position is $16.00/per hour. CA offers a positive, fun work environment and a generous benefits package. Part-time benefits include a free Fit & Play membership, Wellness benefits w/Perks and some paid leave. Full-time benefits include medical, dental, vision, life insurance, 401(k), free Fit & Play membership, Wellness benefits w/perks and paid leave.