LAKESIDE SERVICE REPRESENTATIVE

City of St. Peters; Saint Peters (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

City of St. Peters seeks an Operations Specialist for 370 Lakeside Park. You will be the primary contact for visitors, handling inquiries, reservations, payments, and check-ins while supporting equipment rentals and event programming. The role blends indoor and outdoor duties in a dynamic park setting.

The position emphasizes friendly customer service, precise cash handling, and effective communication with the public and staff to ensure a welcoming park experience.

Qualifications

• Front-line guest service skills are required for daily park operations.
• Ability to educate customers on policies, programs, and amenities.
• Strong communication and teamwork to support events and reservations.

Responsibilities

• Handle camping, pavilion, and facility reservations and educate customers on policies.
• Operate POS, process payments, and balance cash drawers.
• Assist customers with equipment rentals and with pavilion reservations.
• Support programming and events and assist with check-in stations and cleanliness.

Skills

Customer service

Cash handling

Reservations management

Communication

Outdoor environment adaptability

Education

High School diploma or GED

Tools

POS system

Job description

Job Summary

Discover the charm of 370 Lakeside Park, a 500-acre park and campground offering scenic views and a variety of recreational activities. We are actively seeking a friendly and enthusiastic Operations Specialist to join our team. As the primary point of contact for visitors, your role is pivotal in delivering exceptional customer service. Responsibilities include answering phones, assisting visitors, ensuring smooth camper check-ins, processing campsite reservations, aiding with rental equipment, assisting with pavilion reservations, and contributing to programming and event planning.

This position offers a unique opportunity to enjoy the natural beauty of 370 Lakeside Park while engaging in both an indoor and outdoor environment.

Normal Shift

20 hours per week with a variable schedule between 6 am and 8 pm; May include weekdays, weekends, and holidays.

Key Responsibilities

• Handle reservations for camping, pavilions, and other park facilities while educating customers on policies, procedures, park rules, amenities, and programs.


• Operate a point-of-sale system, process payments, and assist with balancing cash drawers.


• Assist customers with equipment rentals. This may require the ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain.


• Ability to work under conditions that require exposure to environmental factors, i.e., weather and hazardous situations, without posing a direct threat to the health and safety of self or others.


• Maintain an effective working relationship with the general public and fellow employees.


• Assist with programming and general tasks to support City events and facility reservations.


• Perform light maintenance in rental areas, the campground, and check-in stations to ensure a clean and safe environment.


• Communicate effectively to address questions, comments, and concerns with customers both in person and over the phone.


• Maintain inventory for front desk, gift shop, and check-in station supplies, ensuring everything is cleaned and properly stocked.


• Assist with routine administrative tasks, such as correspondence and processing incoming packages.


• Performs all work in compliance with established City safety standards.


• Performs other work as assigned.

Minimum Requirements

• Must be a U.S. citizen or lawfully authorized alien worker.


• High School graduate or GED certificate.


• Must be able to type 30 CWPM.


• Motor Vehicle Operator's license valid in the State of Missouri.


• Ability to frequently lift and/or move up to 50 pounds and carry it a reasonable distance and occasionally lift and/or move more than 75 pounds.

Desired Qualifications

• First Aid and CPR/AED Certification within sixty (60) days of employment.


• Comfortable in a fast-paced environment.


• Excellent customer service skills.


• A friendly and welcoming demeanor.

Why Join Us?

Be part of a team that takes pride in providing excellent customer service while working in a beautiful outdoor environment. As a Lakeside Service Representative, you'll enjoy a dynamic role that keeps each day exciting, gain valuable experience in customer service and operations, and contribute to a well-maintained park that serves the community.

All candidates for this position will be subject to a comprehensive background check and drug screening. Employment is contingent upon successful completion of these checks. The City is committed to maintaining a safe and drug-free work environment and requires all employees to adhere to these standards.