Front Desk Attendant

UFC GYM - Whitestown, IN; Woodbridge Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness organization is seeking a Front Desk Attendant to offer exceptional customer service to members and guests. This position involves greeting visitors, handling inquiries, maintaining club operations, and ensuring a welcoming atmosphere. Candidates should possess strong communication skills and a positive attitude. Shifts available include early morning and overnight options, making it suitable for flexible scheduling.

Benefits

Employee discounts

Paid time off

Training & development

Qualifications

• Energetic, friendly, and outgoing personality required.
• Strong customer service focus with professional demeanor.
• Ability to follow instructions and multi-task effectively.

Responsibilities

• Providing exceptional customer service at the front desk.
• Greeting members and assisting with inquiries and services.
• Maintaining cleanliness of front desk and lobby areas.

Skills

Customer Service

Communication

Interpersonal Skills

Multi-tasking

Education

High school diploma or GED

Current CPR/AED certification

Tools

POS system

Job description

Benefits:

• Employee discounts
• Paid time off
• Training & development

We Empower the Fighting Spirit in You!

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Greet and engage with prospective members, providing information about UFC Gym’s programs, classes, and facilities.
• Effectively explain membership options, pricing structures, and contractual agreements
• Conduct tours of the gym, showcasing amenities and creating an engaging experience for prospects

Club Operations and Administration

• Keeps front desk, locker room and lobby neat and clean at all times
• Greet customers, prepare fresh juices, smoothies, and shakes, and assist with various tasks as communicated by management
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail.
• Experience working with POS system for payment processing and lead management.

Minimum certifications/educational level:

• High school diploma or GED required.
• Current CPR/AED certification preferred or in progress.

Shifts Available:

• Morning Shift 6am-2pm / Overnight 10pm-6am
• Must be willing to work weekends.