Front Desk Attendant

City of Washington; Washington (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

The City of Washington is seeking a Front Desk Attendant to provide excellent customer service while managing the facility's front desk activities. This full-time role involves greeting patrons, educating them about services, processing transactions, and ensuring a welcoming environment. With attractive benefits including health insurance and paid vacation, this is an excellent opportunity for someone looking to start their career in government administration.

Benefits

Health, Dental and Vision insurance

Paid Vacation

Paid Holidays

Paid Sick Leave

Retirement plan

Employer Paid Life Insurance

Deferred Compensation Plans

Qualifications

• Must possess customer service experience.
• Ability to obtain First Aid and CPR certification within 6 months.
• Knowledge of general office equipment.

Responsibilities

• Provide exceptional customer service to facility users.
• Handle cash and financial transactions accurately.
• Maintain cleanliness and organization of the facility.

Skills

Customer service

Communication

Flexibility

Organizational skills

Education

High school diploma or GED

Job description

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Summary

Job Description

Responsible for providing excellent customer service to customers and staff. Supervise the activities performed in and around the facility. Work also includes the operation of general office equipment, providing customer service and money collection.

Essential Duties And Responsibilities

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet needs of the organization.

• Meet and greet customers; provide exceptional customer support to facility users and guests.
• Educate patrons on rules and regulations regarding membership, classes and rentals of the facility; provide information and assistance to users.
• Enforce facility rules and regulations.
• Perform opening and closing procedures of the facility.
• Minor maintenance and cleaning tasks as necessary; maintains the necessary inventory of cleaning supplies; stocks restrooms with paper products and soap.
• Maintains participation records, attendance and schedules.
• Inspects and maintains equipment.
• Participates with crowd control and assists the lifeguard in the emergency action plan.
• Register customers for programs.
• Process cash, checks and credit card transactions accurately.
• Organize activities and/or classes.
• Perform other duties as assigned.
  
  

Minimum Education, And Experience

High school diploma or general education degree (GED) with some customer service experience.

Special Requirements

Certified in First Aid and CPR (ability to obtain within 6 months of hire date)

Knowledge, Skills And Abilities

• Working knowledge of general office equipment including data entry, basic computer application, copier, etc.
• Ability to file.
• Ability to obtain knowledge of facility policy and procedures and keep records as needed.
• Ability to interpret and explain rules and regulations regarding the use of the facility.
• Ability to be flexible and able to handle multiple tasks and conflicting priorities.
• Ability to communicate effectively in oral and written forms with a wide variety of ages, groups, and interests.
• Ability to develop and maintain effective working relationships, exercising tact, courtesy and firmness in frequent contacts with participants, volunteers, other staff and general public.
• Ability to count money and balance cash drawer.
  
  

Physical Requirements

This is light work requiring the exertion of 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Work requires general physical efforts such as climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, and repetitive motions. Work also requires vocal communication to express thoughts and exchange information. Work also requires the ability to hear and respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound. Work requires visual acuity for depth perception, color perception, night vision, peripheral vision, preparing and analyzing written or computer data, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

Work in this class is performed primarily in an indoor setting and may be exposed to high humidity. The employee occasionally works near moving mechanical parts and pool mechanical systems. The employee occasionally is exposed to wet and dry conditions, fumes, toxic or caustic chemicals with frequent exposure to chlorine conditions. The employee may be exposed to blood-borne pathogens resulting from injuries to employees or participants and may be required to wear specialized personal protective equipment. Work schedules may vary widely depending upon program needs and the employee must be available to work weekends and after normal hours as required by programming, changes in staffing or weather conditions.

Health, Dental And Vision Insurance

The City of Washington provides, at no cost, employee only coverage for Medical (High-Deductible with H.S.A), Vision and Dental insurance. Coverage is available for all regular status full-time employees scheduled to work 40 hours. Employees may also choose to cover eligible dependents. Benefits begin on the 1st day of the month following 30 days of employment.

Paid Life Insurance

The City provides $15,000 of term life insurance and $15,000 of accident death insurance to all full-time employees at no cost. Employees may elect additional coverage, including dependent coverage, at their own cost.

Employer Paid Leave

Paid Vacation: Full-Time employees earn 8 hours of vacation leave per month. Leave accruals increase based on the number of years of City service. (Ex: at 5 years increases to 10 hours per month)

Paid Holidays: The City of Washington observes 13 paid holidays per calendar year. The approved holidays are New Year's Day, Martin Luther King Jr. Day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, 2 days at Thanksgiving and 3 days at Christmas.

Sick: Full-Time employees earn 8 hours of sick leave per month (Fire Personnel earn 14.15 hours). Sick leave hours accumulate without limits and may be used toward credible service upon retirement from the NC Local Government Retirement System.

Retirement

The City assists our employees in securing their financial future during retirement by participating in the Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular status employees, scheduled to work 20 hours or more per week, become members in the retirement system upon employment. As a member of this system, employees are required to contribute 6 percent of their gross salary on a tax-deferred basis.

Deferred Compensation Plans

To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These programs offer employees an opportunity to save a portion of their salary on a tax-deferred basis to supplement their retirement benefit. The programs offered are 401(k) Supplemental Retirement Income Plan and the 457 Plan through Prudential.

Cafeteria Plan / Supplemental Benefits

Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:

• Supplemental Term Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• Whole Life Insurance
• Disability Insurance
• Healthcare and Dependent Care Reimbursement Account (Pre-tax basis)
  
  

Death Benefit

After one year as a contributing member of the Retirement System, a death benefit is provided that is equal to the highest 12 months' salary in a row during the 24 months before death, no less than $25,000 and no more than $50,000. There is no cost to the employee for these benefits.

Pay Periods/Direct Deposit

City employees are paid bi-weekly, every other Friday through direct deposit.

Full benefit details may be viewed here: https://mymarkiii.com/cityofwashingtonnc/booklet

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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