Front Desk Attendant

Malibu Jack's; Pigeon Forge (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Malibu Jack's is seeking a friendly Front Desk Attendant to enhance guest experiences by providing exceptional service and assisting with ticket sales. This sales-based position offers opportunities to earn a competitive commission, making it a fun workplace for individuals passionate about family entertainment.

Benefits

Employee Discounts

Complimentary Attraction Passes

Qualifications

• Friendly and outgoing with a passion for working with families.
• Strong communication skills and ability to engage with guests.
• Basic math skills for handling transactions.

Responsibilities

• Greet and assist guests with a friendly attitude.
• Process payments securely and maintain organized areas.
• Provide information on attractions and special events.

Skills

Communication

Customer Service

Basic Math

Job description

Company Overview:

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 27 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary:

We are seeking a friendly, reliable, and guest-oriented Front Desk Attendant to join our team. In this role, you will provide outstanding service to our guests while assisting with the purchase of tickets for various attractions, arcade play cards, and food & drinks ensuring a smooth and enjoyable experience for all visitors. You will be responsible for interacting directly with guests, processing payments, and providing information about our attractions.

This is a sales-based position. Your salary is primarily influenced by your ability to sell to our guests. We offer a very generous commission structure for each package sold, giving you the opportunity to boost your earnings while helping guests get the most out of their visit.

Key Responsibilities:

• Greet and assist guests with a friendly and positive attitude.
• Provide clear and helpful information about attractions, hours of operation, special events, and promotions.
• Handle cash, credit, and debit card payments securely.
• Maintain a clean and organized area.
• Answer guest questions and provide directions to various areas of the center.
• Work with team members to ensure smooth operations, especially during peak hours or special events.
• Contribute to creating a fun and welcoming atmosphere for families and guests of all ages.

Qualifications:

• Friendly, outgoing, and reliable with a passion for working with families and children.
• Strong communication skills and the ability to engage with guests of all ages.
• Basic math skills and the ability to handle cash, process transactions, and provide accurate change.
• Ability to work in a fast-paced environment and stay calm under pressure.
• Comfortable using point-of-sale (POS) systems and digital ticketing platforms.
• Ability to work both independently and as part of a team.

Requirements:

• Ability to stand for long periods.
• Ability to lift up to 25 lbs.
• Ability to bend, stoop, and reach during regular tasks.
• FUN work environment!
• Employee Discounts
• Complimentary Attraction Passes for nearby attractions.

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Notice of E-Verify Participation: Five Star Parks & Attractions participates in E-Verify

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

APPLY NOW!

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.