Front Desk Attendant

UFC GYM; New City (NY); On-site; USD 25,000 - 40,000; Full time

Job summary

A leading fitness facility is seeking a Front Desk Attendant to deliver exceptional service to members and guests. Responsibilities include greeting visitors, managing inquiries, and ensuring a clean lobby space. The ideal candidate will have a high school diploma, CPR/AED certification, and demonstrate a strong customer service focus.

Qualifications

• Energetic and friendly personality required.
• Strong telephone etiquette and multitasking ability.
• Ability to follow instructions and maintain professionalism.

Responsibilities

• Deliver superior customer service to members and guests.
• Maintain cleanliness and organization at the front desk.
• Handle member inquiries and escalation to management as needed.

Skills

Customer service focus

Interpersonal skills

Communication skills

Attention to detail

Education

High school diploma or GED

Current CPR/AED certification

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required
• Current CPR/AED certification