Front Desk Attendant

Evergreen Lodge at Yosemite; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking lodge nestled in a national park, where your warm personality and commitment to exceptional guest service will shine. This full-time position invites you to create memorable experiences for guests while working in a dynamic environment. You'll engage with visitors, assist with their needs, and ensure their stay is nothing short of extraordinary. With opportunities for career growth and a supportive team, this role is perfect for those who thrive in a vibrant, outdoor setting. If you're passionate about hospitality and eager to contribute to a friendly atmosphere, we want to hear from you!

Benefits

Room and Board Available

Healthcare Benefits After 90 Days

401K Eligible with Company Match

Regular Schedule with Days Off

Qualifications

• Prior experience in guest service and front desk roles is essential.
• Excellent written and verbal communication skills required.

Responsibilities

• Provide exceptional service to guests and assist with requests.
• Handle check-ins/check-outs and maintain guest records.

Skills

Guest Service

Front Desk Experience

Problem Solving

Communication Skills

Active Listening

Integrity

Education

High School Diploma

Tools

Property Management Systems

Job description

Job Details Job Location: Yosemite CA - Yosemite National Park, CA Position Type: Full Time Education Level: High School Salary Range: $18.00 - $18.00 Hourly Job Shift: Any Job Category: Customer Service

We are looking for a warm and friendly individual with high standards who enjoys creating memorable experiences and providing exceptional guest service. Ideal candidates have prior experience in guest service, Front Desk, Reservations, problem solving, and guest recovery. They have been top performers in their previous roles and are excited to help make a place like the Lodge even more special for our guests. We welcome career-oriented candidates.

Qualifications

Essential Functions/Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide our guests with respect, compassion, and the best in service
• Excellent written, verbal and computer skills
• Assists guests with requests and/or complaints
• Handle check-ins/check-outs and make guest room keys for lost/lock-outs.
• Comply with housekeeping policies and procedures.
• Possess guest recovery skills
• Post charges to Property Management System.
• Handle lost and found items by following established guidelines and procedures.
• Complete department/shift checklists and/or reports for relevant shifts.
• Maintain a neat, clean and well-groomed appearance.
• Performs other related duties as assigned.
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment.
• When finding unsafe conditions and maintenance concerns, address them immediately by turning in maintenance Service Requests.

Competencies/Required Skills and Abilities

• Prior front desk/reservations or similar experience
• Prior experience in Property Management Systems
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to meet consistent attendance.
• Must have excellent written and verbal communication skills.
• Ability to interact with colleagues, supervisors and guests face to face.
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
• High integrity
• Guest service oriented and staff-focused
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a “whatever it takes” attitude
• Take necessary steps to ensure excellent guest service.
• Utilize active listening to de-escalate conflict for both internal and external guests
• Respond immediately to any unsafe condition.

Work environment and Physical demands

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs.
• Ability to stand and move continuously.
• Lifting up to 50 pounds maximum.
• Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs.
• Ability to work overnight, and possibly other hours and shifts.

Details

• Full time position available immediately
• Room and board available for fixed weekly cost both Onsite and Offsite
• Regular schedule with specific days off will be established
• Healthcare benefits available after 90 days
• 401K eligible with company match after 1 year

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.