FRONT DESK ASSOCIATE (UNACCOMPANIED HOUSING)

Naval District Washington (NDW) (NAF); Bethesda (MD); On-site; USD 30,000 - 32,000; Full time

Job summary

Naval District Washington (NDW) (NAF) is seeking a front desk clerk for Unaccompanied Housing in Bethesda, MD. The role involves performing front desk functions for the lodging program, ensuring guest security and privacy, and delivering professional guest interactions with information on local attractions.

Shift work may occur 24/7 as needed. The position requires basic hospitality experience, strong communication skills, and the ability to handle reservations, payments, and report generation

Qualifications

• Preferred 6 months of hospitality operations experience.
• Proficient with a PC and common software programs.
• Clear and effective written and verbal English communication.

Responsibilities

• Maintain security and guest privacy at all times.
• Answer guest questions and provide information on local attractions.
• Handle guest complaints and involve management as needed.
• Use PMS to check reservations, register guests, and process payments.
• Register and assign rooms, issue keys, and manage room records.
• Prepare and reconcile cash deposits and close bank reports.

Skills

Guest services

Communication

English proficiency

Tools

PMS (Property Management System)

Job description

Summary

This position is located at the Unaccompanied Housing. This position will perform front desk functions for the lodging program.

Overview

Accepting applications

Location

1 vacancy in the following location: Bethesda, MD

No matching locations found.

Work site options

• Telework eligible: No
• Remote job: No
• Relocation expenses reimbursed: No
• Salary: $21.61 - $23 per hour
• Pay scale & grade: GS 2
• Promotion potential: None
• Pay scale and grade determines the salary of the job.
• Work schedule: Full-time
• Travel Required: Not required
• Appointment type: Permanent
• Supervisory status: No
• Federal service type: This job is in the Competitive Service
• Represented by a union: No
• Drug test: No
• Security clearance: Not Required
• Position sensitivity and risk:
• Jobs require a and some require a. The type depends on the job.
• Background check type:
• Financial disclosure required: No
• Some jobs require to identify conflicts of interests.
• Announcement number: 27-13114119
• Control number: 892353600

Duties

Ensures security of all guests is maintained at all times.

Ensures guest privacy is maintained at all times.

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.

Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.

Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.

Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.

Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.

Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.

May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports.

Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer-generated reports as assigned and notates any account discrepancies for action by management.

Answers phones and transfers calls to appropriate individuals and replies to guest questions.

Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.

May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.

The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.

Performs other related duties as assigned.

Requirements

Conditions of employment

• Must be at least 18 years old to operate the Point of Sale (POS) System
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
• Will be considered ALPHA personnel, and therefore subject to work during inclement weather or other states of emergency. This position requires a rotating shift schedule. Work hours may be scheduled for anytime during a 24-hour day, 7 days a week.
• Must be able to communicate clearly and effectively in English, both verbally and in writing.
• Must be a U.S. citizen or hold 3 years of lawful U.S. residency.

Qualifications

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.

Must be skilled in the use of a personal computer and various software programs.

Must possess basic math and reading skills.

Must be able to communicate clearly and effectively both verbally and in writing in English.

Education

This job does not have an education qualification requirement.

Additional information

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and submit a copy of current PCS orders along with the . Failure to submit current PCS orders with application will prevent spousal preference from being granted.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at .

When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional information:

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the or questionnaire.

If you are unable to apply online view the following link for information regarding an Alternate Application.

Select the words "Alternate Application" and click the link icon.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Required Documents

• Resume
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)

Agency contact information

NDW NAF HR

NSA Bethesda

47402 Buse Rd

Bldg 467

Patuxent River, MD 20670

US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you would receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.