Front Desk Associate (Temporary)

Excelsior Wellness; Spokane (WA); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Excelsior Wellness is seeking a Front Desk Associate for a 4–6 month temporary role in Spokane, WA.

The successful candidate will provide customer-focused support, manage patient interactions, schedule appointments, and aid clinic operations to maintain a welcoming and efficient care environment.

Qualificações

• High school diploma or equivalent; an associate degree in healthcare or business preferred.
• Experience in healthcare operations, patient scheduling, or insurance processes.
• Strong multitasking and communication with diverse individuals.
• Background check clearance required.
• Valid state driver’s license.

Responsabilidades

• Answering calls and assisting patients in a timely manner.
• Reviewing provider schedules for accuracy.
• Manage work queues and route items appropriately.
• Collect co-payments and maintain cash drawer.
• Open, sort, and distribute mail.
• Schedule patient appointments and coordinate follow-ups.
• Register patients in the EHR system and process referrals.
• Check patients in/out and assist with documentation needs.
• Support providers with follow-up calls, letters, and documentation.
• Scan/index documents in the EHR and monitor ER notifications.
• Verify patient insurance eligibility and update records.

Formação académica

High school diploma or equivalent; associate degree preferred

Ferramentas

EHR system

Descrição da oferta de emprego

Temporary Position

Excelsior Wellness is seeking a skilled, customer-focused Front Desk Associate to support our team for 4-6 months in this temporary role. The ideal candidate will bring strong customer service expertise, a positive and professional demeanor, and excellent multitasking skills. This role plays a critical part in supporting clinic operations by managing client interactions, ensuring smooth daily workflows, and contributing to a welcoming, safe, and efficient care environment.

Key Responsibilities

Daily Duties Include:

• Answering incoming calls and providing timely assistance to patients.
• Reviewing provider schedules and ensuring accuracy.
• Managing work queues and routing items appropriately.
• Collecting co‑payments and maintaining an accurate cash drawer.
• Opening, sorting, and distributing mail.
• Scheduling patient appointments and coordinating follow-up care.
• Registering patients in the Electronic Health Record (EHR) system.
• Processing and managing internal referrals.
• Checking patients in and out for appointments.
• Supporting providers with follow-up phone calls, letters, and documentation needs.
• Scanning and indexing documents into the EHR.
• Monitoring emergency room notifications and ensuring appropriate staff are alerted.
• Verifying patient insurance eligibility and updating records.

Required Qualifications

• High school diploma or equivalent; an associate degree in a healthcare or business-related field is preferred.
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver's license.

Benefit: This is a non-benefited position other than those benefits required by law.

Visit our website at Excelsior Wellness to learn more about us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.