Front Desk Associate

Excelsior Wellness; Spokane (WA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Insurance packages

Low premiums

Premium savings

Job summary

Excelsior Wellness is seeking a Front Desk Associate to support clinic operations in Spokane, WA. You will handle patient interactions, schedule appointments, verify insurance, and assist with daily workflow while maintaining a welcoming, efficient environment.

The role emphasizes strong customer service, multitasking, and professional communication with patients and staff; a high school diploma is required, with college coursework in healthcare or business preferred.

Qualifications

• High school diploma or equivalent; an associate degree in healthcare or business preferred.
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver’s license.

Responsibilities

• Answer incoming calls and assist patients in a timely manner.
• Review provider schedules and ensure accuracy.
• Register patients in the EHR system and process referrals.
• Check patients in and out for appointments and coordinate follow-up care.
• Schedule patient appointments and manage follow-ups; handle mail and routing.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Independent worker

Education

High school diploma

Associate degree preferred

Tools

EHR system

Scheduling software

Insurance processing software

Job description

Excelsior Wellness is seeking a skilled, customer-focused Front Desk Associate to support our team. The ideal candidate will bring strong customer service expertise, a positive and professional demeanor, and excellent multitasking skills. This role plays a critical part in supporting clinic operations by managing client interactions, ensuring smooth daily workflows, and contributing to a welcoming, safe, and efficient care environment.

Key Responsibilities

• Answering incoming calls and providing timely assistance to patients.
• Reviewing provider schedules and ensuring accuracy.
• Managing work queues and routing items appropriately.
• Collecting co‑payments and maintaining an accurate cash drawer.
• Opening, sorting, and distributing mail.
• Scheduling patient appointments and coordinating follow-up care.
• Registering patients in the Electronic Health Record (EHR) system.
• Processing and managing internal referrals.
• Checking patients in and out for appointments.
• Supporting providers with follow-up phone calls, letters, and documentation needs.
• Scanning and indexing documents into the EHR.
• Monitoring emergency room notifications and ensuring appropriate staff are alerted.
• Verifying patient insurance eligibility and updating records.

Required Qualifications

• High school diploma or equivalent; an associate degree in a healthcare or business-related field is preferred.
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver’s license.

Excelsior Wellness offers comprehensive medical (Providence + Cigna), dental (Lincoln), and vision (VSP) insurance packages.

Benefit:

• Employee insurance packages range from a $0 to $75 monthly premium.
• Medical coverage responsible deductibles ranges from $250 to $500/Annually
• Excelsior Wellness employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers

Visit our website at Excelsior Wellness to learn more about us.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.