Part-time Monitor/Receptionist

Ketchikan Gateway Borough; Ketchikan (AK); On-site; USD 19,000 - 30,000; Full time

Job summary

Ketchikan Gateway Borough is seeking a front-desk receptionist for the Parks and Recreation Department in Ketchikan, AK. The role supports information and assistance for programs, greets visitors, and directs inquiries to appropriate staff.

Primary duties include answering the phone, assisting with office tasks, and monitoring recreation facilities. Light custodial work and equipment rentals are also required, with evening and weekend shifts possible.

Qualifications

• Experience in money handling and customer service.
• Familiarity with basic office tasks such as filing, data entry, and records maintenance.
• Ability to greet visitors, answer phones, and direct inquiries efficiently.

Responsibilities

• Provide information and assistance on Parks and Recreation programs and services.
• Answer telephone and greet visitors; determine nature of business and direct inquiries.
• Assist with general office tasks: computer use, typing, filing, mail handling, and record maintenance.
• Assist with facility duties: water chemistry tests, equipment rentals, and basic repairs as needed.
• Monitor activity areas to ensure safety and cleanliness; enforce facility rules.
• Light custodial duties and basic cashiering; handle memberships and reservations as required.
• Maintain positive relationships with public and staff; provide instruction to coworkers when needed.

Skills

Customer service

Cash handling

Office assistance

Education

High school diploma

Tools

MS Office

Telephone system

Job description

Responsible for providing information and assistance on Parks and Recreation Department programs and services. Responsible for monitoring activities at the Gateway Recreation Center and Gateway Aquatic Center. Enforcing facility rules and regulations.

• Act as receptionist for the Parks and Recreation Department.
• Answer telephone and greet visitors, ascertain nature of business, direct inquiries to appropriate personnel, and provide general assistance and information.
• Assist with miscellaneous office tasks such as use of the computer, typing, filing, mail handling, copying, maintaining records, compiling data, and other support tasks for the department under the direction of the Center Supervisor.
• Duties specific to the facility, including water chemistry tests, raising the basketball rims, and miscellaneous sports equipment rentals, including both winter and summer equipment.
• Assist in the maintenance of records such as inventory, activity reports, receipts, and financial reports. Cashiering, l.D. verification, memberships, court reservations, and program registration.
• Establish and maintain a positive working relationship with co-workers, other departments, the general public, and other agencies.
• Provide instruction to other employees of this or a similar job classification in all aspects of procedure and technique relating to the duties required by this job description unless such instruction requires a specialized certification which the employee doing the training does not have.
• Light custodial as required.
• Monitor activity areas ensuring that the facility is secure and operating safely and pleasantly. Monitor all public areas of the facility, including parking lot, hallways, restrooms, locker rooms and other rooms at regular intervals during assigned hours.
• Enforce all facility rules and regulations during assigned hours, following policy and procedures.
• Evening & weekend work required. Regular contact with the general public. Contacts normally are routine and non-adversarial.
• Perform other related duties as assigned.

ADDITIONAL JOB DUTIES:

• Provide instruction to other employees of this or a similar job classification in all aspects of procedure and technique relating to the duties required by this job description unless such instruction requires a specialized certification which the employee doing the training does not have.
• Light custodial duties as required.
• Perform similar and incidental duties as need

PHYSICAL ACTIVITIES INCLUDE:

• Must be able to hear.
• Specific vision abilities include close vision, distance vision , color vision , peripheral vision , depth perception , and the ability to adjust focus.
• Ability to use hands to finger, handle , or operate objects, tools , or controls; reach with hands and arms ; climb or balance; stoop , kneel, crouch; and taste or smell.
• Each of the listed activities also requires standing , sitting , walking , bending, stooping , climbing on stools and ladders , and routinely lift, pull , drag, and carry recreational equipment and boxes up to forty (40) pounds.
• Using various office machines, including long periods of standing at copier , sitting in front of computer monitor, and writing by hand.

Requires strong interpersonal skills and pleasant manner in an extremely busy environment, and the ability to resolve problems as they arise. Ability to understand and carry out oral and written instructions. Ability to handle money accurately. Must present a positive attitude in dealing with the public , as well as a strong sense of teamwork and the ability to work cooperatively with other employees . Prefer knowledge of general office practices and procedures.

EDUCATION AND EXPERIENCE

Money handling , office experience, and working with the public preferred.

Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.