Front Desk Associate - Opener

Retrofitness, LLC; Fort Lee (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant team as a Membership Experience Associate at a leading fitness outlet! This part-time role is perfect for outgoing individuals who thrive in a dynamic environment. You will be the first point of contact for members, ensuring a welcoming atmosphere while managing memberships and sales. With a focus on customer satisfaction, your friendly demeanor and sales skills will shine as you assist guests and promote services. Enjoy a flexible schedule, competitive pay, and numerous perks, including discounts on fitness products and services. If you're passionate about fitness and helping others, this opportunity is tailored for you!

Benefits

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Complimentary Ultimate Membership

30% off Retro Blends smoothies

Qualifications

• Sales experience is required with a customer service orientation.
• Must have effective communication and multi-tasking skills.

Responsibilities

• Greet and check in members and guests upon entry.
• Handle cash transactions and resolve member issues effectively.
• Open and close the facility as scheduled.

Skills

Sales Skills

Customer Service

Communication Skills

Multi-tasking

Attention to Detail

Education

High School Diploma

Job description

Benefits:

1. Bonus based on performance
2. Company parties
3. Employee discounts
4. Flexible schedule
5. Free uniforms
6. Opportunity for advancement
7. Training & development
8. Wellness resources

The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first person a member or guest sees when entering the gym. This position is critical as being reliable and early to open the club is a must. It is important that this person is outgoing, friendly, team-oriented with great communication skills. Sales skills are required for this position. The MEA must also have superb multi-tasking skills and enjoy helping people.

Compensation and Perks:

1. $15.25 per hour
2. Attractive commission ($10 or $20 per membership sold)
3. Monthly bonus structure
4. Complimentary Ultimate Membership to this location (excluding access to other Retro Fitness locations and guest access)
5. With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
6. 30% off Retro Blends smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items
7. 15% off Spartan Meals
8. 15% off Personal Training packages
9. NASM discounts
10. Flexible schedule
11. Positive company culture

Requirements:

1. Sales experience is required.
2. This is a part-time, hourly position. A minimum of 15-20 hours per week is required.
3. Preferred retail and/or hospitality experience.
4. A positive, upbeat attitude and personality.
5. Effective ability to communicate with members, guests, coworkers, and managers.
6. The ability to multi-task.
7. Customer service oriented.
8. Punctual, responsible, reliable, and pays attention to detail.
9. Handling cash and other transactions at Point of Sale.
10. Willingness to learn and work in a goal-oriented and structured environment.

Environment:

Working environment is inside Retro Fitness of Fort Lee, NJ.

Direct Reports:

This position is supervised by the positions below and in order of:

1. General Manager
2. Assistant Manager

Main Responsibilities of the Membership Experience Associate (MEA):

1. Opening the club on time.
2. Greeting and checking in members and guests as they enter the club.
3. Resolving member/guest issues in an effective manner.
4. Membership tours/sales and retention.
5. Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
6. Ensuring a safe and clean environment for all members and staff.
7. Picking up weights up to 45-60 lbs. is required.
8. Applicable downtime tasks provided by Management may include upkeep & walk-throughs of facility.
9. Opening and closing the facility if scheduled.
10. Following company policies and procedures.