Front Desk Associate - Opener

Retro Fitness; Fort Lee (NJ); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dynamic Front Desk Associate to be the face of their gym in Fort Lee, NJ. This role is crucial for creating a welcoming atmosphere for members and guests. The ideal candidate will possess strong sales skills, be customer service-oriented, and have the ability to multi-task effectively. With a flexible schedule and opportunities for advancement, this position offers a vibrant work environment where your contributions will be valued. Join a positive company culture that prioritizes employee growth and satisfaction while helping others achieve their fitness goals.

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Complimentary Ultimate Membership

30% off Retro Blends smoothies

15% off Personal Training packages

Qualifications

• Sales experience is required, preferably in retail or hospitality.
• Must have a positive attitude and effective communication skills.

Responsibilities

• Greet and check in members and guests as they enter the club.
• Resolve member/guest issues effectively and efficiently.
• Conduct membership tours and handle sales and retention.

Skills

Sales Skills

Communication Skills

Customer Service Orientation

Multi-tasking

Education

High School Diploma

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Position Overview:
The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first person a member or guest sees when entering the gym. The opener is a critical position as being reliable and early to open the club is a must. It is important that this person is outgoing, friendly, team-oriented with great communication skills. Sales skills are required for this position. The MEA must also have superb multi-tasking skills and enjoy helping people.

Compensation and Perks:

• $15.50 per hour.
• Attractive commission ($10 or $20 per membership sold)
• Monthly bonus structure
• Complimentary Ultimate Membership to this location (excluding access to other Retro Fitness locations and guest access)
• With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
• 30% off Retro Blends smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items
• 15% off Spartan Meals
• 15% off Personal Training packages.
• NASM discounts
• Flexible schedule
• Positive company culture

Requirements:
⦁ Sales experience is required.
⦁ This is a part-time, hourly position. A minimum of 15-20 hours per week is required.
⦁ Preferred retail and/or hospitality experience.
⦁ A positive, upbeat attitude and personality.
⦁ Effective ability to communicate with members, guests, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible, reliable and pays attention to detail.
⦁ Handling cash and other transactions at Point of Sale.
⦁ Willingness to learn and work in a goal-oriented and structured environment.

Environment:
Working environment is inside Retro Fitness of Fort Lee, NJ.

Direct Reports:
This position is supervised by the positions below and in order of:

• General Manager
• Assistant Manager

Main Responsibilities of the Membership Experience Associate (MEA):
⦁ Opening the club on time.
⦁ Greeting and checking in members and guests as they enter the club.
⦁ Resolving member/guest issues in an effective manner.
⦁ Membership tours/sales and retention.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Picking up weights up to 45-60 lbs. is required.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.