Front Desk Associate Morning Opener Prefered (Part Time)

Fitness Holdings - Crunch Fitness; Woodbridge (NJ); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a vibrant and energetic team as a Front Desk Associate at a leading fitness club! In this part-time role, you'll be the first point of contact for members and guests, ensuring exceptional customer service and a welcoming environment. Your responsibilities will include managing membership sales, facilitating member check-ins, and maintaining a clean and organized workspace. This is a fantastic opportunity to be part of a community that values health and fitness while developing your skills in a dynamic setting. If you have a passion for helping others and thrive in a fast-paced environment, this position is perfect for you!

Qualifications

• Strong customer service skills and ability to handle member requests.
• Proficient in using club management software.

Responsibilities

• Greet members and guests, ensuring a welcoming atmosphere.
• Facilitate membership sales and manage check-ins.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer Service

Membership Sales

Communication Skills

Club Software Proficiency

Tools

Club Management Software

Job description

Position Title: Front Desk

Reports To: General Manager

Classification: Part-Time, Non-Exempt

Job Summary:

The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Essential Job Responsibilities:

1. Membership Sales.
2. Greet all members and guests with a smile and wish them well as they exit the club.
3. Check in all members and guests in accordance with company procedures.
4. Facilitate any messages on club software at member check-in.
5. Answer phones in a courteous, helpful, professional manner.
6. Communicate special events to members and guests.
7. Maintain an atmosphere which makes members feel welcome.
8. Facilitate all member requests or forward to a manager.
9. Maintain a professional disposition at all times.
10. Sell retail products.
11. Schedule member services, tanning, hydro-massage, etc.
12. Facilitate payment of member services in accordance with company procedures.
13. Know club facility, services, and schedules.
14. Maintain a clean and organized work area.
15. Assist in all projects as delegated by club management.
16. Follow all policies and procedures in the Employee Handbook.
17. Opening and closing duties.
18. Attend any employee training meetings.

Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job.