Front Desk Associate/Night Auditor

Apscareerportal; Owensboro (KY); On-site; USD 17,000 - 25,000; Part time

Job summary

Apscareerportal is seeking a Front Desk Associate for our hotel to greet guests, register arrivals, and manage guest accounts. This role requires friendly service and the ability to handle payments efficiently.

Shifts include 3pm–11pm and 11pm–7am with 20–30 hours per week; weekend availability is required. If you value hospitality, you will thrive in a fast-paced front desk environment.

Qualifications

• Experience in front desk or hospitality is preferred.
• Ability to handle payments and maintain accurate folio transactions.
• Excellent communication and guest-service orientation.

Responsibilities

• Greet and register guests, provide outstanding service, and settle accounts.
• Maintain accurate front desk cash drawers and folio transactions.
• Answer inquiries about hotel services and local attractions.
• Make reservations and handle incoming calls promptly.
• Restock coffee station and keep work area neat.
• Deliver supplies to guests and assist with check-in/check-out.
• Ensure room assignment and keys issued securely.

Skills

Customer service

Cash handling

Multitasking

Communication

Job description

Availability Requirements

This position requires open availability. Anyone applying must have the availability to work all of the following shifts. Anyone unavailable to cover all of the below listed shifts will be automatically disqualified from the potential candidate pool upon a pre-interview phone screen.

1. 3pm-11pm 2. 11pm-7am

Weekend availability is also required. Must be 21 to apply.

Job Description

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.

Responsibilities

• Maintaining accurate front desk cash drawers, room sales, and accurate folio transactions.
• Greeting, registering, and assigning rooms to guests.
• Issuing room keys and escort instructions
• Transmitting telephone messages.
• Answering inquiries pertaining to hotel services, local shopping, dining, and entertainment.
• Keeping records of room availability and guests' accounts.
• Computing bills, collecting payments, and making changes for guests.
• Making and confirming reservations.
• Posting charges such as room, sundry items, fax, copy or telephone.
• Making restaurant, transportation, or entertainment reservations.
• Depositing guests' valuables in safe deposit box when requested.
• Answering telephone calls promptly and politely in accordance with hotel policies.
• Restocking coffee station as needed.
• Restocking work area - maintain neat and organized work area.
• Delivering supplies to guests as needed.

**This position offers 20-30 hours weekly based on the need of the hotel. Two of these shifts can be expected to be 3rd shift (11pm-7am). **

We look forward to meeting you!