Front Desk Associate/Night Auditor

Rapid Creek Ranch; Owensboro (KY); On-site; USD 24,000 - 36,000; Part time

Job summary

Rapid Creek Ranch is seeking Front Desk Associates to be ambassadors for our hotel. You will greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.

Responsibilities include handling cash drawers, posting charges, making reservations, answering inquiries about services and local attractions, and maintaining neat guest folios. This role offers 20-30 hours weekly, with some third shift hours (11pm–7am) and weekend availability; must be

Qualifications

• Customer service experience preferred.
• Ability to work a shifting schedule including evenings and weekends.
• Must be 21 years or older.

Responsibilities

• Register guests and assign rooms.
• Maintain accurate front desk cash drawers and folio transactions.
• Issuing room keys and escort instructions.
• Transmit telephone messages and answer guest inquiries.
• Make reservations for restaurant, transportation or entertainment.
• Post charges to guest accounts and balance folios.
• Restock coffee station and keep work area neat.
• Deliver supplies as needed.

Skills

Guest service

Cash handling

Communication

Job description

Availability Requirements

This position requires open availability. Anyone applying must have the availability to work all of the following shifts. Anyone unavailable to cover all of the below listed shifts will be automatically disqualified from the potential candidate pool upon a pre-interview phone screen.

1. 3pm-11pm 2. 11pm-7am

Weekend availability is also required. Must be 21 to apply.

Job Description

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.

Responsibilities

• Maintaining accurate front desk cash drawers, room sales, and accurate folio transactions.
• Greeting, registering, and assigning rooms to guests.
• Issuing room keys and escort instructions
• Transmitting telephone messages.
• Answering inquiries pertaining to hotel services, local shopping, dining, and entertainment.
• Keeping records of room availability and guests' accounts.
• Computing bills, collecting payments, and making changes for guests.
• Making and confirming reservations.
• Posting charges such as room, sundry items, fax, copy or telephone.
• Making restaurant, transportation, or entertainment reservations.
• Depositing guests' valuables in safe deposit box when requested.
• Answering telephone calls promptly and politely in accordance with hotel policies.
• Restocking coffee station as needed.
• Restocking work area - maintain neat and organized work area.
• Delivering supplies to guests as needed.

**This position offers 20-30 hours weekly based on the need of the hotel. Two of these shifts can be expected to be 3rd shift (11pm-7am). **

We look forward to meeting you!