Front Desk Associate - Home2 Suites Frankfort, KY

Kaizen Lab Inc.; Frankfort (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off (PTO)

Hotel stay discounts

Medical, Dental, Vision, and Life Insu

Job summary

Kaizen Lab Inc. is seeking a Front Desk Agent to join our hotel team as the first point of contact for guests. You will create a positive experience during check-in, stay, and check-out, handling inquiries and coordinating with housekeeping for smooth service.

Ideal candidates are friendly, detail-oriented, and able to work in a fast-paced environment, delivering professional service, managing reservations, and maintaining guest records and payments accurately.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hotel experience preferred.
• Basic computer skills and ability to learn hotel management software.
• Strong communication and interpersonal skills.
• Professional demeanor and ability to work independently or in a team.

Responsibilities

• Welcome guests and provide exceptional customer service
• Process guest check-ins and check-outs efficiently
• Handle reservations, room assignments, and payment transactions
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Answer phone calls and assist with general hotel information
• Follow hotel policies and procedures to ensure a smooth operation

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma

Tools

PMS software

Cash handling

Job description

Front Desk Agent

Job Summary

We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay.

The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role, we encourage you to apply.

Benefits

• Paid Holidays (Full-Time Employees)
• Paid Time Off (PTO)
• Nationwide Employee Hotel Stay Discounts
• Medical, Dental, Vision, and Life Insurance

Responsibilities

• Welcome guests and provide exceptional customer service
• Process guest check-ins and check-outs efficientlyHandle reservations, room assignments, and payment transactions
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Answer phone calls and assist with general hotel information
• Follow hotel policies and procedures to ensure a smooth operation

Qualifications

• High school diploma or equivalent required
• Previous customer service or hotel experience preferred
• Basic computer skills and ability to learn hotel management software
• Strong communication and interpersonal skills
• Ability to remain professional and courteous when handling challenging situations
• Excellent attention to detail and organizational skills
• Ability to follow instructions and work independently or as part of a team
• Must be able to stand for extended periods and work flexible schedules, including weekends and holidays

Preferred Skills

• Hospitality or hotel front desk experience
• Cash handling and payment processing experience
• Ability to multitask in a fast-paced environment
• Strong problem-solving and conflict-resolution skills