Front Desk Associate - Full Time

Workstream; Knoxville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Workstream is seeking a Guest Service Agent for the Residence Inn and Courtyard in Knoxville, Tennessee, responsible for ensuring a remarkable experience for hotel guests by welcoming them and assisting them through check-in and check-out processes.

The ideal candidate will show a friendly attitude and a dedication to problem resolution. This role is suited for individuals who thrive in a fast-paced service environment and are committed to guest satisfaction.

Qualifications

• Must have a friendly and welcoming attitude.
• Passion for guest service and problem resolution.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests and verify check-in information.
• Follow up during check-out and promote rewards.
• Ensure 100% guest satisfaction.

Job description

In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out as well as promoting and providing outstanding recognition and benefits to all our rewards Members. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.

The Residence Inn Knoxville Downtown and the Courtyard Knoxville Downtown is comprised of 232 rooms. We provide the convenient option of choosing the hotel that best suits your unique travel needs in Knoxville while connecting you to even more at the other hotel.

Co-located under one roof, the fusion of these two unique and powerful Marriott brands allows you to take advantage of amenities and services that otherwise might not be available.