Front Desk Associate - Full Time

Pathfinder Development, LLC; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

IRA Match Program

8 paid holidays

Flexible PTO & Vacation

Birthday Pay

Community Involvement PTO

Mental Health & Wellness Program

Employee Development Program

Discounted hotel stays

Job summary

Pathfinder Hospitality in Austin, TX is seeking a Front Desk Associate - Full Time to blend hospitality with frontline sales and guest experience, turning inquiries into bookings and delivering Platinum Service from check-in to check-out.

We hire for attitude and potential and provide training for mastery. Benefits include health insurance, 8 paid holidays, PTO, Birthday Pay, IRA match, mental health support, and an employee development program, plus discounted hotel stays.

Qualifications

• Strong relationship-building and rapport with guests.
• Excellent communication and interpersonal skills.
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Deliver Platinum Service during every interaction with guests.
• Identify and surface sales opportunities during daily guest interactions.
• Support front desk operations with accurate reservations, payments, and records.

Skills

Relationship-building

Communication skills

Multitasking

Problem solving

Bilingual Spanish/English

Job description

Front Desk Associate - Full Time

Mic check 1-2. Calling all relationship-builders, storytellers, problem-solvers, and natural sellers! If you're the kind of person who loves connecting with people, creates memorable experiences, and thrives in a fast-paced environment where every interaction matters. At Pathfinder Hospitality, we don't just serve guests. We win guests. Every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities. You'll blend hospitality, frontline sales, and guest experience - because here, Everybody Sells.

If you're missing a few skills, no worries. We hire for attitude and potential - and we train for mastery.

About Us

Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do - it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.

Culture and Values

If you believe in going above and beyond and turning ordinary moments into extraordinary ones - you'll fit right in. We have an infinite mindset, guided by our core values:

• Accountability We honor our commitments and each other with reliability and responsibility.
• Collaboration Everyone's thoughts and opinions are important.
• Empowerment We learn from our successes and failures and strive to evolve as we grow.
• Innovation We use creativity to turn the Ordinary into Extraordinary
• Integrity We honor our promises and fulfill our commitments.
• Passion We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency We openly share successes and failures. We are accountable in all our business practices.

Responsibilities

• Convert guest inquiries into bookings through value-based selling. Turn phone calls, emails, and walk-ins into reservations by communicating our unique value, responding quickly, and selling confidently.
• Deliver exceptional Platinum Service during every interaction. Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions. Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads - because every touchpoint is a selling moment.
• Support smooth hotel operations through accurate, efficient service. Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.

Minimum Qualifications

• Relationship-Building & Rapport
• Excellent communication and interpersonal skills with a positive and friendly attitude
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving skills and ability to multitask.

Compensation/Pay

$16/Hour

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio