Front Desk Associate - Full Time

Pathfinder Hospitality; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

Birthday Pay

Community PTO/volunteer time

Health Insurance

IRA Match

Wellness program

Employee Development

Discounted hotel stays

Job summary

Pathfinder Hospitality in Austin, TX is seeking a Front Desk Associate for a full-time role that blends hospitality with frontline sales to convert inquiries into reservations and deliver Platinum Service from check-in to check-out.

The ideal candidate excels in relationship-building, communication, and multitasking. Spanish/English bilingual ability is a plus but not required. Compensation starts at $16 per hour with benefits including health insurance, PTO, IRA match, and more.

Qualifications

• Relationship-Building & Rapport
• Excellent communication and interpersonal skills with a positive and friendly attitude
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving skills and ability to multitask.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Deliver Platinum Service during every interaction.
• Identify and surface sales opportunities during daily guest interactions.
• Support smooth hotel operations through accurate, efficient service.

Skills

Relationship-Building

Communication

Bilingual Spanish/English

Multitasking

Job description

Front Desk Associate - Full Time

Mic check 1-2. Calling all relationship-builders, storytellers, problem-solvers, and natural sellers! If you're the kind of person who loves connecting with people, creates memorable experiences, and thrives in a fast-paced environment where every interaction matters - we want to talk to you. At Pathfinder Hospitality, we don't just serve guests. We win guests. Every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities. You'll blend hospitality, frontline sales, and guest experience - because here, Everybody Sells.

About Us:

Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do - it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.

Culture and Values:

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

Responsibilities

• Convert guest inquiries into bookings through value-based selling. Turn phone calls, emails, and walk-ins into reservations by communicating our unique value, responding quickly, and selling confidently.
• Deliver exceptional Platinum Service during every interaction. Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions. Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads - because every touchpoint is a selling moment.
• Support smooth hotel operations through accurate, efficient service. Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.

Minimum Qualifications

• Relationship-Building & Rapport
• Excellent communication and interpersonal skills with a positive and friendly attitude
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving skills and ability to multitask.

Compensation/Pay:

$16/Hour

We Believe In Platinum Service For Our Guests And Associates Alike. In Service Of That, Here Are Some Of The Ways We Take Care Of Our Full-time And Part-time Associates

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio

Salary: $16.00 per hour