Front Desk Associate - Full Time

Pathfinder Hospitality; Austin (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

PTO & Vacation

Birthday Pay

Community Involvement PTO

IRA Match

Mental Health Program

Employee Development

Discounted stays

Job summary

Pathfinder Hospitality in Austin, TX is seeking energetic team members to blend hospitality, frontline sales, and guest experience. You will turn inquiries into reservations by highlighting our unique value and delivering Platinum Service at every guest touchpoint.

We hire for attitude and potential, with Spanish/English bilinguals considered a plus. The role offers $16/hour with benefits and opportunities for growth in a fast-paced environment.

Qualifications

• Build relationships and rapport with guests.
• Strong communication and interpersonal skills.
• Spanish/English bilingual is a plus but not required.
• Strong problem-solving and multitasking abilities.

Responsibilities

• Convert guest inquiries into bookings through value-based selling.
• Turn phone calls, emails, and walk-ins into reservations by communicating our value and selling confidently.
• Deliver exceptional Platinum Service during every interaction.
• Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions.
• Capture and pass along qualified leads from interactions at every touchpoint.
• Support smooth hotel operations through accurate, efficient service and maintain a clean, welcoming front-of-house area.

Skills

Relationship-building

Communication skills

Spanish-English bilingual

Problem-solving

Multitasking

Job description

Mic check 1-2. Calling all relationship-builders, storytellers, problem-solvers, and natural sellers! If you're the kind of person who loves connecting with people, creates memorable experiences, and thrives in a fast-paced environment where every interaction matters - we want to talk to you. At Pathfinder Hospitality, we don't just serve guests. We win guests. Every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities. You'll blend hospitality, frontline sales, and guest experience - because here, Everybody Sells.

If you're missing a few skills, no worries. We hire for attitude and potential - and we train for mastery.

About Us:

Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do - it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.

Culture and Values:

• Accountability: We honor our commitments and each other with reliability and responsibility.
• Collaboration: Everyone's thoughts and opinions are important.
• Empowerment: We learn from our successes and failures and strive to evolve as we grow.
• Innovation: We use creativity to turn the Ordinary into Extraordinary
• Integrity: We honor our promises and fulfill our commitments.
• Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
• Transparency: We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you.

Responsibilities:

• Convert guest inquiries into bookings through value-based selling.
• Turn phone calls, emails, and walk-ins into reservations by communicating our unique value, responding quickly, and selling confidently.
• Deliver exceptional Platinum Service during every interaction.
• Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
• Identify and surface sales opportunities during daily guest interactions.
• Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads - because every touchpoint is a selling moment.
• Support smooth hotel operations through accurate, efficient service. Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.

Minimum Qualifications:

• Relationship-Building & Rapport
• Excellent communication and interpersonal skills with a positive and friendly attitude
• Bilingual in Spanish and English is a plus, but not required.
• Strong problem-solving skills and ability to multitask.

Compensation/Pay:

$16/Hour

We Believe In Platinum Service For Our Guests And Associates Alike. In Service Of That, Here Are Some Of The Ways We Take Care Of Our Full-time And Part-time Associates

• 8 paid holidays, flexible PTO and Vacation
• Birthday Pay
• Additional paid time off for Community Involvement
• Health Insurance
• IRA Match Program
• Mental Health & Wellness Program including a Life Coach
• Employee Development Program
• Discounted hotel stays for brands within our portfolio