Front Desk Associate - Coconut Grove

UNIVISA; Miami (FL); On-site; USD 17,047 - 24,280; Part time

Job summary

UNIVISA is seeking Welcome Desk staff to greet members and guests, assist with questions, and manage front‑desk operations. You will uphold a positive, professional image and support merchandise sales and club promotions.

Responsibilities include handling billing inquiries, maintaining product knowledge, and working closely with team members to ensure a seamless guest experience. The role requires flexibility for weekends and evenings in a Miami, FL setting.

Qualifications

• Minimum 18 years old.
• Friendly, outgoing personality with social interaction.
• Cooperative, positive and optimistic attitude.
• Enthusiastic about the club and the job.
• Patient, courteous listener with empathy.
• Ability to prioritize in a fast-paced environment.
• Able to work as part of a team.
• Demonstrates strong problem-solving and communication skills.

Responsibilities

• Greet members and guests with prompt, courteous service.
• Assist with questions and product selection at front desk.
• Maintain positive attitude and initiative.
• Communicate effectively with phone, team, and coworkers.
• Maintain front-desk product knowledge.
• Operate Club Ready for PT, Pilates, Stretch, and merchandise sales.
• Answer simple billing inquiries.

Skills

Customer service

Greet guests

Cash handling

Communication skills

Team player

Tools

Club Ready POS

Job description

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them with membership questions, facility inquiries, and merchandise purchases. Must be able to convey and enforce policies while maintaining poise and a positive demeanor.

Responsibilities

• Greet and provide prompt courteous customer service.
• Assists members and guests with questions and product selection.
• Maintain a positive attitude and take initiative.
• Maintain excellent communication skills across phone, team, and co‑workers.
• Maintain product knowledge for front‑desk items.
• Operate Club Ready for PT, Membership, Pilates, Stretch, and Merchandise Sales.
• Provide answers to simple billing inquiries.
• Search for prospects and members.
• Maintain Anatomy aesthetic, appearance, atmosphere, and culture.
• Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness.

Qualifications

• Must be at least 18 years old.
• Responds to members’ requests with a can‑do attitude; relays unresolved issues to manager/supervisor.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must have a cooperative, positive, and optimistic attitude.
• Must exhibit enthusiasm for the club and the job.
• Must be a patient, courteous listener and show empathy.
• Must be able to prioritize and work within a fast‑paced environment.
• Able to work as part of a team.
• Demonstrate excellent problem‑solving and communication skills.

Schedule Requirements

• Have flexibility with the schedule.
• Ability to work weekends, holidays, early morning, and/or late evenings.

Daily Procedures

• Answer questions and provide information about the club, class schedule, instructors, and trainers.
• Utilize cash and Club Ready POS system management.
• Receive and process membership and service payments.
• Guide customers with the latest club promotions, discounts, and special events.
• Receive deliveries and ensure they are taken to their proper destination within the club.
• Maintain a personal, professional, and helpful image upholding Anatomy’s customer service standards.

Daily Expectations

• Maintain cleanliness of the desk, desk area, and lobby.
• No personal tasks such as texting, emailing, web surfing, or personal phone calls.
• Keep front desk area and lobby neat and tidy.
• Stay up to date on interdepartmental communication emails.
• Communicate in a timely manner with the Membership Sales Teams (via email and text) regarding guests or non‑members interested in touring the club.
• Have a pleasant demeanor when addressing all members and guests entering and leaving the club.
• When greeting members and guests in person or on the phone, voice is always smiling.
• Make eye contact when speaking to members and guests.
• Follow and complete opening and closing checklists provided.

Compensation: $15.00 per hour