Front Desk Associate- 4:30am-11am, Mon-Fri

Gold's Gym; Richmond (VA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Employee discounts and perks

Promotion opportunities

Fitness-minded workplace culture

Certification discounts (NASM, ACE, ISSA)

Additional perks

Job summary

Gold's Gym is looking for a friendly Front Desk Associate in Richmond, Virginia. The role includes greeting and directing members and guests, managing check-ins and registrations, providing gym tours, and answering inquiries about memberships. Excellent customer service and effective communication skills are essential, as well as the ability to multi-task. Employee perks include competitive pay, training programs, discounts, and growth opportunities in a fitness-focused environment.

Qualifications

• Must have excellent customer service skills.
• Ability to effectively communicate with staff and members.
• Must be able to multi-task efficiently.

Responsibilities

• Greet members and guests with proper greetings.
• Check in each member using proper procedures.
• Register guests into the gym.
• Provide tours of the gym to new guests.
• Assist with purchasing new memberships.
• Answer phone calls professionally.
• Process retail and concession sales.
• Maintain cleanliness of the front desk area.

Skills

Excellent customer service skills

Effective communication

Multi-tasking ability

Job description

Position Overview

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties.

We Offer

• Competitive pay
• Training programs
• Employee discounts and perks
• Promotion opportunities
• Fitness-minded workplace culture
• Certification discounts (NASM, ACE, ISSA, or NCCA accredited equivalent)
• Plus, additional perks!

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym
• Personally checks each member into the gym using the proper check-in procedures
• Register all guests into the gym using proper registration procedures
• Provides new guests with a tour of the gym and helps answer questions about current membership options
• Assists guests with purchasing a new membership
• Answers phone in a professional and courteous manner and uses proper phone greeting techniques
• Processes retail and concession sales
• Cleans and maintains the front desk area

Requirements

• Excellent customer service skills
• Ability to communicate effectively with both staff and members
• Ability to multi-task