Front Desk Associate at Woodspring Suites in Maumee

Kaizen Lab Inc.; Maumee (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Professional development

Positive work environment

Competitive salary

Job summary

Kaizen Lab Inc. in Maumee, Ohio seeks a Front Desk Clerk to provide friendly, organized front-desk service for guests, handle check-ins and check-outs, answer calls, and perform administrative tasks.

The ideal candidate will have strong communication and customer service skills, the ability to multitask in a fast-paced environment, and familiarity with MS Office and property management systems. English fluency is required.

Qualifications

• Minimum 1 year of experience as a front desk clerk or in a customer service role.
• Strong communication and customer service skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software (MS Office and property management systems).

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle administrative tasks such as managing mail and packages, and maintaining accurate records.
• Ensure front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including handling questions and concerns.
• Other duties as assigned.

Skills

Communication

Customer service

Multitasking

English fluency

Tools

MS Office

Property management systems

Job description

Introduction

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications

• Minimum of 1 year of experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Perks

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• Professional development opportunities
• Positive and supportive work environment