Front Desk Associate at Woodspring Suites in Maumee

Rainmaker Hospitality; Maumee (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

Professional development

Positive and supportive work环境

Job summary

Rainmaker Hospitality in Maumee, OH is seeking a friendly Front Desk Clerk to welcome guests, check them in and out, and handle inquiries with professionalism.

You will manage calls, assist with reservations, and perform a variety of administrative tasks while maintaining a clean, organized lobby and delivering outstanding guest service in a fast-paced environment.

Previous front desk or customer service experience is preferred. Knowledge of property management systems and MS Office is a plus.

Qualifications

• Minimum 1 year of experience in front desk or customer service.
• Strong communication and customer service skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and software (MS Office, PMS).
• English fluency required; additional languages are a plus.

Responsibilities

• Check guests in and out, verify reservations, and collect payment.
• Answer and route calls, take messages, and transfer calls as needed.
• Manage mail, packages, and maintain accurate records.
• Keep front desk area clean and organized at all times.
• Provide excellent customer service and assist guests with questions or concerns.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Computer proficiency

English fluency

Tools

Microsoft Office

Property management systems

Job description

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• Professional development opportunities
• Positive and supportive work environment