Front Desk Associate at Woodspring Suites in Maumee

RAINMAKER TEAM LLC; Maumee (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

Professional development opportunities

Positive and supportive work环境

Job summary

RAINMAKER TEAM LLC is seeking a friendly Front Desk Clerk to greet guests, manage check-ins and check-outs, and route calls at the hotel front desk.

The successful candidate will multitask in a fast-paced environment, maintain accurate records, handle mail and packages, and ensure the front desk is clean and organized.

Strong communication and English fluency are required, with proficiency in Microsoft Office and property management systems.

Qualifications

• Minimum of 1 year of experience as a front desk clerk or in a customer service role.
• Strong communication and customer service skills.
• Proficiency with computer systems and software, such as Microsoft Office and property management systems.

Responsibilities

• Handle guest check-ins and check-outs, verify reservation details and collect payment.
• Answer and route calls, take messages and transfer calls as needed.
• Handle a variety of administrative tasks, such as managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer skills

English fluency

Tools

Microsoft Office

Property management systems

Job description

Introduction

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications

• Minimum of 1 year of experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Perks

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• Professional development opportunities
• Positive and supportive work environment