Front Desk Associate 3pm-11pm

Courtyard Opryland; Nashville (TN); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Flexible schedule

Paid time off

Résumé du poste

Courtyard Opryland is seeking a Front Desk Associate to warmly greet guests, check them in/out, and manage folio transactions with accuracy. You will answer queries about local dining and entertainment, coordinate reservations, and ensure a smooth guest experience from arrival to departure.

Responsibilities include cash handling, maintaining room availability records, and delivering high-quality service in a fast-paced hotel lobby environment.

Qualifications

• Experience in front desk or guest services preferred
• Excellent communication and interpersonal skills
• Basic math and cash handling abilities
• Ability to greet guests warmly and handle inquiries professionally

Responsabilités

• Greet and register guests upon arrival
• Maintain accurate front desk cash drawers and folio transactions
• Issue room keys and escort instructions to guests
• Answer telephone calls and relay messages
• Assist guests with reservations, changes, and inquiries about local services
• Keep records of room availability and guest accounts
• Process payments and make change as needed
• Deliver exceptional service and resolve guest issues promptly
• Restock supplies and maintain a clean, organized front desk area
• Coordinate with other hotel departments to fulfill guest requests

Description du poste

Benefits:

• Employee discounts
• Flexible schedule
• Paid time off

Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest’s account upon completion of their stay.

Responsibilities

• Maintain accurate front desk cash drawers, room sales, and accurate folio transactions
• Greet, register, and assign rooms to guests
• Issue room key and escort instructions
• Transmit telephone messages
• Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment
• Keep records of room availability and guests' accounts
• Compute bills, collect payments, and make change for guests
• Make and confirm reservations
• Post charges such as room, sundry items, fax, copy or telephone
• Make restaurant, transportation, or entertainment reservations, and arrange for tours
• Deposit guests' valuables in safe deposit box
• Answer telephone calls promptly and politely in accordance with hotel policies
• Restock coffee station as needed
• Restock work area - maintain neat and organized work area
• Deliver supplies to guests as needed