Front Desk Agent

Fairfield Inn & Suites Hinesville, GA; Hinesville (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Dental insurance

Vision insurance

Life insurance

Disability insurance

Hospital indemnity

Flex spending account

Incentives

Employee lunches

Associate awards

Job summary

Fairfield Inn & Suites Hinesville, GA is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and provide information about local services. You will handle reservations, process payments, and coordinate with housekeeping to ensure room readiness.

The role emphasizes strong communication, professional presentation, and the ability to respond quickly to guest needs in a busy hotel environment.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle guest requests and inquiries.
• Professional appearance and demeanor.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Provide information about hotel policies, services and local area.
• Enter and manage reservations in the computer system.
• Process guest payments and balance cash drawers.
• Coordinate with housekeeping on room status and availability.

Skills

Customer service

Guest relations

Communication

Job description

Front Desk Agent

About Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description

Responsible for attending to the needs of guests, especially during check-in and check-out.

Benefits

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

Essential Job Functions

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk / registration area and public areas.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• Maintaining proper inventories in sundry shop and business center.

Additional Responsibilities

• Any other duties assigned by Supervisor

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.