Front Desk Associate

OTO Development; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a fast-growing hotel management company as a Front Desk Associate, where your passion for customer service will shine. In this role, you will assist guests throughout their stay, ensuring their needs are met with exceptional service. You'll work with the hotel’s electronic reservation system and handle financial transactions with integrity. This position offers a dynamic work environment, where teamwork and communication are key. OTO Development values its employees, providing competitive pay and a range of benefits including medical insurance, 401k matching, and travel discounts. Embrace the opportunity to be part of a high-trust, high-performance workplace.

Benefits

Medical Insurance Options

Dental Insurance

Vision Insurance

401k with Company Match

Life Insurance

Tuition Assistance

Paid Time Off

Paid Holiday Time

Travel Discounts

Qualifications

• Excellent communication skills and a passion for customer service.
• Ability to work well in a team and solve problems effectively.

Responsibilities

• Assist guests during check-in and check-out, ensuring a smooth experience.
• Handle financial transactions securely and accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Teamwork

Tools

Hotel Reservation System

Computer Programs

Job description

Salary Range: $20 / hour

Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoy being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager