Front Desk Associate

Careersatoto; District of Columbia; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a rapidly growing hotel management company as a Front Desk Associate. In this role, you will assist guests with check-in and check-out, handle financial transactions, and ensure a hospitable environment. OTO Development offers competitive pay and benefits, making it a great opportunity for entry-level candidates.

Benefits

Health Insurance

401k Matching

Paid Time Off

Travel Discounts

Qualifications

• Enjoy working with people and going above and beyond for guest needs.
• Work well in a team environment.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Handle financial transactions securely and accurately.
• Anticipate guests' needs and enhance their experience.

Skills

Communication

Problem-Solving

Job description

Join to apply for the Front Desk Associate role at OTO Development.

Salary Range: $13.00 - $16.00 per hour

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

Responsibilities:

1. Assist guests with check-in and check-out procedures, and throughout their stay.
2. Operate the hotel's electronic reservation system and other computer programs to ensure seamless workflow.
3. Handle financial transactions securely and accurately, including credit card and cash transactions.
4. Anticipate guests' needs and enhance their experience.
5. Collaborate with team members to foster a hospitable, approachable, and customer-focused environment.

Qualifications:

1. Enjoy working with people and going above and beyond for guest needs.
2. Work well in a team environment.
3. Excellent oral, written, and interpersonal communication skills.
4. Problem-solving skills with a focus on solutions to ensure the best guest experience.

Physical Requirements:

This position requires standing, sitting, walking, bending, lifting, and squatting for extended periods.

Travel Requirements:

Minimal to no travel outside the property and surrounding area.

About OTO:

OTO Development is a rapidly growing hotel management company, developing, owning, and operating award-winning hotels across the U.S. with brands like Marriott, Hilton, and Hyatt. Recognized on INC. 5000 and certified by Great Place to Work, OTO offers competitive pay and benefits including health insurance, 401k matching, paid time off, travel discounts, and more.

Position Details:

• Department: Property
• Type: Full-time, Entry level
• Reports to: General Manager